Trendsi: Fashion Dropshipping
Trendsi - Fashion Dropshipping, Wholesale & Private Labeling
Rating
4.9
feedback
3,219
chart
#398
All reviews
Rating Breakdown
Review RSS Feed
June 5, 2024
This is my most recent update on Trendsi as it comes to shipping. If I were to do it again, I would definitely rethink the about the relationship with Trendsi. Their customer service is available, but they are hardly any use at all. Constant delays with shipping and even worse the customer service seems to have no clue at all. They are available and provide lip service at best, and provide timely updates that "we are still working to get the latest and will update you on the latest ..." In the past 30 days for the orders we have sent over, it has been extremely challenging. While their app is good, which anybody can do these days, their operations is almost ineffective and extremely customer unfriendly. ----- Trendsi's customer service is very good. I worked with Chette on a pricing issue and she helped immediately. Very nice! Another day, another wonderful service from Lorie - thank you for help with bulk uploading.
Hello Savvy Stylish, Thank you so much for your kind words! We're thrilled to hear that Chette provided prompt assistance with your pricing issue. Our team is dedicated to delivering top-notch customer service, and we're glad to have met your expectations. If you ever need further assistance, don't hesitate to reach out. We're here to help! ❤️
Jan. 20, 2024
So many complaints. Using this vendor for dropshipping has been a complete headache from day one and I haven't officially launched but Trendsi has proven not to be able to handle large order quantities. There is no merchant support at all for shipping, delays, refunds, credits, nothing. They don't notify you when part of the order didn't ship. If you don't check each order one by one then prepare to get a large amount of emails from upset customers asking "where is the rest of my order?" I don't even have 100 orders and have had to process 5-6 refunds and offer credits and coupons because Trendsi has lost packages or simply not shipped out product. This vendor is a liability to building a successful brand and now I'm trying to source all products in my store elsewhere. I'm losing money using Trendsi and they are not a trusty source for dropshipping. BEWARE
Hello Gym Girl Era, Thank you for taking the time to share your feedback with us. We sincerely apologize for the challenges you've experienced with your orders, and we appreciate your patience. We understand that this has been a frustrating experience, and we want to assure you that we take your concerns seriously. Our team is actively investigating the issues you've raised to identify the root causes and implement necessary improvements. At Trendsi, we strive to provide a seamless experience for our customers, and we regret that we have fallen short of your expectations. We genuinely value your input as it helps us address areas of improvement and refine our services. We acknowledge that managing large order quantities can be complex, and we are committed to enhancing our processes to ensure timely and accurate fulfillment. Additionally, we recognize the importance of clear communication regarding shipping status and any potential delays. We will work diligently to address these issues and prevent them from occurring in the future. To better assist you, we would appreciate the opportunity to connect with you directly to resolve any outstanding concerns and make things right for you. Once again, we apologize for any inconvenience you've experienced, and we appreciate your feedback as it helps us refine and improve our services. Thank you for your understanding, and we look forward to the opportunity to make amends.
Jan. 10, 2024
my client never received order months after purchase
Hello 31 Woman, We're genuinely sorry to hear about the delay in receiving your order. 😔 Our team is here to help resolve this issue ASAP. Please reach out to our customer support, and we'll make sure to get things sorted out for you! Update: Hello 31 Woman, As per investigating, the order you were pertaining to was not checked out from your Trendsi app hence it was not shipped to your customer. We will reach out to you via email for more information on how this can be avoided in the future. Thank you!
Dec. 29, 2023
I am very unhappy with the experience I've had with Trendsi. Although Trendsi provides 24hr representatives, they are not at all helpful or familiar with their own catalog. Terms and conditions change often, and as a small business owner, this is difficult to keep up with. I received several orders from TikTok through my connected store and each order was automatically cancelled. The products come from China (it would be cheaper to find the same products on Aliexpress or Alibaba), so the shipping times are 2 to 3 weeks minimum. I requested to speak with a supervisor. The supervisor's only communication was to copy and paste their new terms. When I emailed her back to ask if there were any US products in their inventory available similar to what was order so that I did not miss the entire sale, I did not receive a response or any effort to rectify the problem. This is not a good dropshipping company and the advertisements are misleading. Small businesses beware.
Hello Body Shrink, We sincerely apologize for the challenges you have encountered with Trendsi. Your feedback is invaluable to us, and we are dedicated to promptly addressing these issues. We recognize the impact on your business and are actively working to enhance our services. Regarding the automatic cancellation of TikTok orders, we want to clarify that this decision was influenced by TikTok's strict shipping policy. We implemented the auto-cancellation for orders originating from our overseas warehouse due to the 5-10 business days shipping time, which did not align with TikTok's shipping policy. However, to provide a more efficient solution for your TikTok orders, we recommend exploring our "TikTok verified" category. This category complies with TikTok's shipping policy, offering faster shipping times. We highly encourage you to consider adding these verified items to your TikTok shop instead. We appreciate your diligence in bringing these concerns to our attention. Moving forward, we are committed to improving communication, clarifying terms, and delivering better support. If you have specific issues you would like us to address or if you have further questions, please feel free to reach out. Thank you for your understanding and patience as we work towards resolving these matters. ❤️
Jan. 17, 2024
I like the diverse selection at Trendsi, catering to various body types. However, it’s worth noting that the drop ship prices are almost double the wholesale prices, which impacts profit margins. While learning to manage my Shopify store, I received limited guidance from Trendsi, requiring a steep learning curve. I believe more support would be invaluable. It’s my suggestion that the items could be more competitively priced, and the white label opportunity should be accessible to a broader audience. Overall, a promising platform with room for improvement in pricing and support.
Hello Empress House by ChaLee, Thank you for sharing your feedback! We appreciate your positive remarks about our diverse selection. We understand your concerns about pricing and support and will certainly consider them for future improvements. Your input is valuable to us as we strive to enhance our platform. If you have any specific suggestions or further details, feel free to share. We're committed to making your experience with Trendsi even better. 💙
Dec. 24, 2023
This company has bad customer service. After 4 different situations, I'm deleting them from my store.
Hi Iamglytja, We're genuinely sorry to hear about your experience. We're committed to providing top-notch customer service, and it's disheartening to learn we fell short. Your feedback is crucial for improving, and we'd love the opportunity to make things right. Don't hesitate to get in touch with us directly so we can address your concerns and regain your trust. 🌟
Nov. 1, 2023
CHECK OUT THEIR RECENT 1 STAR REVIEWS TOO. THE RECENT ONES SHOW, SOMETHING IS UP WITH SHIPPING AND CUSTOMER SERVICE. My experience with Trendsi as a drop shipper has been frustrating and disappointing. Their customer service was much better prior to October but still had issues, but now it's nothing short of terrible. If you plan to order more than 2 items for your business, be prepared for incompetence. Their shipping and customer service are concerning, with powerless representatives who offer apologies but no real solutions. The support cycle is endless – you report an issue, they promise a response, then close the chat or email without resolution. Communication is a constant struggle, with no real answers. In my recent order, I was even lied to, and some items were canceled because they were out of stock. But in my store, they were fully in stock. When I inquired, I was told that they didn't pass inspection, but instead of offering alternatives, they suggested reordering. However, this only led to further delays and complications. My order, placed on October 18, 2023, has not been fully received, refunds are pending, and my order is now considered lost. Escalation promises have gone unanswered for more than 48 hours. If you're considering Trendsi as a dropshipper, think twice. While they have positive reviews, my experience suggests otherwise. Look for a more reliable and accountable option, as I regret keeping them right before the holidays.
Hi Le Shop, We sincerely appreciate you taking the time to share your recent experience with us, and we want to extend our apologies for the unpleasant customer service you received. At Trendsi, we value every customer, and it's clear that we fell short of our commitment to provide top-notch service in this instance. We believe in complete transparency, even when we've made mistakes. Your feedback is a vital part of our continuous improvement process, and it helps us address areas in need of enhancement. If you'd be willing to give us a second chance, we'd be more than happy to make it right - our team has reached out to you to address your concerns directly and work towards resolving the issues you encountered.
Oct. 17, 2023
I will never use this company again. Orders over 30 days no refunds on damaged products products not as they are listed example ordered button fly got zipper. The clothes are poor quality a d the customer service is the worse I have ever experienced in my life!
Dear CWB'S NOOK, I'm truly sorry to hear about your negative experience, and I apologize for the inconvenience and frustration you've encountered. This is certainly not the level of service we aim to provide, and I understand your disappointment. Your feedback is taken seriously, and I will personally investigate the issues you've raised with orders, refunds, and product quality. It's our priority to address these concerns and improve our processes. If there's anything specific you'd like to discuss or if you have additional details to share, please feel free to reach out directly. We're committed to resolving this matter and learning from your experience to enhance our service. Thank you for bringing this to our attention, and I appreciate your understanding.
Oct. 12, 2023
Super late horrible service my first order was a nightmare dont waste your time
Dear Musotica.com, I'm truly sorry to hear about your disappointing experience, and I apologize for any inconvenience caused by the delays and service issues with your first order. This falls short of the standards we aim to uphold. Your feedback is crucial to us, and I want to assure you that we take your concerns seriously. I'll personally investigate the details of your order to understand what went wrong and address the issues at their root. If there's anything specific you'd like to share or if you have further concerns, please feel free to reach out directly. We're committed to making things right and ensuring a more positive experience moving forward. Thank you for your understanding, and I appreciate the opportunity to resolve this matter.
Sept. 29, 2023
I am writing this review to express my profound disappointment with Trendsi, particularly concerning their shipping and customer service. I have been a loyal Trendsi customer for over four years and have recently encountered a series of issues that have severely impacted my business. First and foremost, the shipping times have become unacceptably slow. I made a purchase on September 22, and as of today, an entire week has passed, and my order has not even been shipped. When I reached out to customer service for assistance, their response was far from satisfactory. They repeatedly assured me that it would take only "3-4 days" for my order to process, which has proven to be incorrect. Furthermore, I have discovered that many of the products available on Trendsi can be found on AliExpress and the Kakaclo app at significantly lower prices. This discovery has raised questions about the value of continuing my business relationship with Trendsi. To make matters worse, when I inquired about the status of my package, I was given false information by one of Trendsi's representatives, claiming that the package was already in transit overseas. This misinformation is unacceptable and further erodes my trust in this platform. Additionally, I attempted to update my review using another account, but I encountered a problem. It appears that Trendsi does not allow me to modify my review, which raises concerns about transparency and accountability. Throughout my time with Trendsi, I have noticed several inconsistencies and untruths, such as their response regarding the availability of men's clothing. When I inquired about this, I was told that the men's section had been recently removed, which was not the case. In summary, my experience with Trendsi has been marred by slow shipping times, inaccurate information from customer service, price disparities with other platforms, and difficulties in updating my review. I have encountered numerous issues, including customer cancellations due to delays, items going out of stock, and slow restocking procedures. As a long-standing customer, I expected better service and reliability from Trendsi. Unfortunately, my recent experiences have left me with no choice but to express my dissatisfaction with this platform.
Aug. 25, 2023
Do not use them. They are terrible at processing and shipping. Customer ordered 1 item and it was still processing after 2 weeks. They claimed it didn't pass quality inspection 3 times and that was the reason for the delay. They lie just so you don't ask them to cancel the order. If you want to have to do multiple refunds, use them, If not DO NOT USE THEM.
Dear Rooted Natural LLC, I sincerely apologize for the frustration and inconvenience caused by the processing and shipping delays you've experienced. This is not the standard of service we aim to provide, and I understand your disappointment. Your feedback is taken seriously, and I'm committed to investigating the situation further to ensure this doesn't happen in the future. I apologize for any misinformation and assure you that our team is working to improve our processes. If there's anything specific I can do to address your concerns or if you have further details to share, please feel free to reach out directly. We value your feedback and are dedicated to making things right. Thank you for bringing this to our attention, and I appreciate your understanding.
Aug. 10, 2023
No tracking number available for more than 4 days. My Clients REQUEST IT and I dont know how to explain that a simple order take too time to create a simple tracking number... you have to UPDATE your system, just create from day 1 a tracking number, create a step by step process that my Client can follow... I am pretty upset
Hello Moda City Store I sincerely apologize for the inconvenience and frustration you have experienced with the tracking number delay. I completely understand the importance of timely and transparent communication, and I share your concern. Your feedback is invaluable, and I assure you that we take it seriously. I will personally escalate this issue to our development team to explore improvements in our system and streamline the process for creating tracking numbers. Please feel free to reach out, and I'll do my best to address your concerns promptly. Thank you for bringing this to our attention, and we appreciate your understanding.
July 6, 2023
I do not recommend. There is no one to call for assistance. Material is cheap, sizing is horrible. I had to pay $22 to return. Majority of models are Caucasian. With plus size having only one African American model. Shipping is very long, it takes over 10 days to receive. I am writing this so that others are aware of all of the hurdles you will be forced to overcome with an intent to land sales. Not worth your time. Let me add that I am having to pay $26 to restock horrible quality clothing and sizes that are not at all to scale. This $26 is in addition to the $22 for shipping it back. Total rip-off. This is how they make their money.
Hello Giselle's Corner We're deeply sorry to hear that your experience with our app has been disappointing, resulting in a 1-star review. Your feedback is important to us, and we appreciate your honesty. We would like to apologize for any inconvenience caused and assure you that we take your concerns seriously. Your feedback will help us make the necessary improvements and provide a better user experience moving forward. We have sent you an email regarding your review and it will immensely help us if you could provide us more information so we can better improve our service. Thank you for your patience and for giving us an opportunity to make things right.
April 10, 2023
I placed an order for my customer on 4/1/23 along with several additional orders of the sale Sling bag. Checked a few days later to see that it was delayed. I got worried and reached and was assured that they were processing and received tracking for all three orders. I check again today 4/10, for an update to send customers and see the later shipments were processed and the first still stating processing. I reached out to customer service again and after a long wait was told that the order failed inspection twice, so they canceled it. I received no notification, but they say they sent it. I sent a screenshot of all Trendsi emails. They did not help by giving expedited shipping to help my boutique reputation, just said to reorder or issue your customer a refund. I will be removing all items that have to be shipped from overseas from my website to assure my boutiques reputation of quality products and prompt shipping.
Hi, Delta-Boutique-870 Thank you for your review and we are glad that Mary was able to help you with all your questions. We'll make sure to pass along the compliments! Please pop by our support anytime if you need us for any question or help.
Feb. 8, 2023
If you want the look of your store to be very ugly, and also orders are delayed, go ahead, their pictures are very bad and old, and their quality is also bad. I tried to talk to them in this place more than once in more than 3 months, but they do not care about their customers (very, very, very old). Learn fashion photography, learn to choose models, you are very losers
Hello Skymoon, Thank you so much for your feedback. These are not Trendsi's photos and they are simply the stock photos provided by each manufacturer/vendor and while we do hope to begin photographing more and more of our own models, with diversity in mind (age, size, ethnicity) we are still a little ways away from this as we launch hundreds of products weekly so it would be a HUGE undertaking. We'd love to take a look into your concerns more and would love to connect with you anytime so we can provide you in-depth insights. Please feel free to connect with our customer service team any time, we're here to assist you 24/7!
Feb. 15, 2023
i'm a little bit disappointed with the customer support i have been contacting them for 1 week regarding an order that have been in the processing stage for 12 days and every time they keep asking me to wait 24 hours and i have no idea what is happening to my order not sure if i will keep using this app
Hi, Blak Wardrob We're truly sorry to learn that our app fell short of your expectations, resulting in a 1-star review. We value your feedback and appreciate your willingness to share your experience. Our team is committed to resolving any issues and ensuring customer satisfaction.
Dec. 19, 2022
DON'T WASTE YOUR TIME with this app. While their customer service & chat function is extremely helpful and the chat agents are nice, the shipping times are insanely slow. I ordered a test order from my website after connecting Trendsi to test how it works and how long shipping would be. I wanted to see what my customers would experience before promoting my store. I am so glad I did! I am EXTREMELY disappointed to say the least. I ordered on December 2, 2022. I reached out the following week because the status hadn't changed from "Processing". I was assured they were still working on it. Then I reached out the following week and was told the order and processing time were extended due to the quality checks that were performed and one item didn't pass quality check. I reached out again today, December 19, 2022 (the order still says "Processing") and was told that the items were being delivered to their US Warehouse tomorrow by 3 PM and then they'd be shipped out. Unfortunately, they are Christmas items and will not be able to be used after Christmas Day. After reading through reviews (I wish I had read them before), multiple people state that they constantly have "quality check issues". When "quality check issues" arise, they send you an email stating your order is delayed another 3-4 days because they have to order a replacement from their supplier. Why is this company working with subpar suppliers that constantly have quality check issues?? This is not a good look for my business/website and definitely don't want to deal with bad reviews from customers. I advise you stay away from this app. Great idea but horrible execution! NOT RECOMMENDED!
Hello 82 Boutique We're genuinely sorry to hear that our app didn't meet your expectations, resulting in a 1-star review. Your feedback matters to us, and we appreciate you taking the time to share your concerns. We want to assure you that we take your feedback seriously and are committed to improving our services based on customer input.
Oct. 22, 2022
Je suis extrêmement déçu de Trendsi car ils ne livrent qu'aux USA! Je suis au CANADA. Rien ne l'indiquait lors de la création de ma boutique en ligne avec Shopify. C'est un sujet à améliorer car ça m'a pris plusieurs semaines pour lancer leur site.
Hi Primaladolcevita, Sorry for the experience, we will be sure to update our app listing to make this more prominent to users when exploring the app. Trendsi is also working on international shipping and hopes to offer that sometime in 2023. Thank you for your patience and understanding!
Oct. 3, 2022
DON'T WASTE YOUR TIME. Trendsi says they have multiple counts of an item in their overseas warehouse but constantly have "quality check issues", they then send you an email stating your order is delayed another 3-4 days and that they have to order another replacement from their supplier. Why is this company always running out of warehouse inventory is my question? I placed 3 orders for myself (the business owner) and had problems with 2 of the 3. Then they reimbursed an item due to it failing their quality check TWICE, not once. No explanations. They state they quality check items upon arrival (and that they sometimes miss issues with the items) and quality check their items again before shipping. I call BS. I don't think they have stock in any overseas warehouse. I don't think they have items on hand at all. I believe they order the items from their supplier as we place our orders, then once it arrives for shipping they realize it has a quality issue. Just stay away if you (yourself) don't want bad reviews from customers.
Hi Hayden Avenue Fashion, We appreciate your invaluable feedback, and we want you to know that we are taking this seriously so we've taken a look at your account to find out what happened. Transparency, and quality is one of our top priority and we have a dedicated team that rigorously checks each items to spot any defects to ensure that the items that our users and their clients receive is in top-notch condition and we carefully vet each vendor and one of our requirement is that the factory must have below a certain amount of defects/poor quality. When you placed your order, an item failed the quality inspection twice and therefore we have processed a refund and send you the rest of your order to avoid further delays per our company policy. We want you to know that we heard you, and we are listening and if you have any questions, need clarifications or concerns our team will follow up with you via email to learn more. Thank you for your time!
Sept. 21, 2022
Terrible Service!!!! Shipping too slow. This affects the performance in the different marketplaces where the products are published.
Hi Ale! Boutique, While Trendsi is recommended for Shopify store sellers, we do have products with different shipping speeds that will fit selling on third-party platforms - from 2-5 business days to 5-10 business days. These are guaranteed shipping times and if you have orders that are ever outside of these times, we will always make things right for you. We are happy to reach out and discuss how to use different Trendsi products to fit the needs of your third-party platforms. Please watch out for an email from us and thank you for your feedback.