HTO Apparel review for Trendsi: Fashion Dropshipping
Feb. 9, 2025
While Trendsi offers a tempting selection of stylish clothing that can definitely generate sales, their shipping practices are severely lacking and ultimately damaging to my business. I've placed over 50 orders with them, and a shocking quarter of those remain unshipped. This isn't a minor issue; it's a significant problem that's impacting my bottom line. I understand that international shipping can sometimes be delayed, and I'm willing to be patient. However, the explanations I'm receiving from Trendsi's customer support are simply unacceptable. I'm consistently told that the delays are due to overseas holidays. While I can accept a few days' delay for a holiday, claiming that vendors have been on holiday for three weeks is frankly unbelievable. It feels like a blatant stall tactic, and it's eroding my trust in the platform. The fact that orders placed as far back as January 19th are still not shipped as of February 5th is completely unacceptable. This kind of delay is not just inconvenient; it's actively costing me money. Customers are understandably frustrated by the long wait times and are beginning to cancel their orders. When customers cancel, I lose sales, and that loss falls squarely on me. I rely on Trendsi's dropshipping service, and when they fail to deliver on their end, I'm the one who suffers the consequences. My experience with Trendsi's shipping has been extremely negative. The quality of the clothing is irrelevant if it never reaches the customer. Until Trendsi addresses these serious shipping issues and provides more transparent and timely communication, I cannot recommend their dropshipping services. The potential for sales is there, but the risk of losing customers due to excessive delays is simply too high.
Hi HTO Apparel, Thank you for sharing your thoughts, and I truly understand the frustration and challenges you're facing with these delays. We deeply value your business, and I sincerely apologize for the inconvenience this situation has caused. The reason for the delay is due to the Lunar New Year Holiday, which has significantly impacted our vendors and the shipping process. We understand how important it is for you to receive your orders promptly, and I want to assure you that we are working diligently to resolve this. While these delays are unfortunate, the expected timeframe for order fulfillment remains between 5 to 10 business days, and we are doing everything possible to minimize these delays. I completely understand how these shipping delays can have a direct impact on your sales and customer satisfaction, and I apologize for the frustration this has caused. We know that your business relies on our service, and we are committed to improving the experience. Here's what we can do to help ensure a smoother experience moving forward: We are committed to making your experience a 5-star one, and I truly hope that we can restore your confidence in our platform. We deeply appreciate your feedback and your patience during this time. Your success is important to us, and we are working hard to improve our service to better support you and your business. Thank you again for your understanding, and I look forward to working with you to make this a smoother, more successful partnership.
Trendsi - Fashion Dropshipping, Wholesale & Private Labeling