Body Shrink review for Trendsi: Fashion Dropshipping
Dec. 29, 2023
I am very unhappy with the experience I've had with Trendsi. Although Trendsi provides 24hr representatives, they are not at all helpful or familiar with their own catalog. Terms and conditions change often, and as a small business owner, this is difficult to keep up with. I received several orders from TikTok through my connected store and each order was automatically cancelled. The products come from China (it would be cheaper to find the same products on Aliexpress or Alibaba), so the shipping times are 2 to 3 weeks minimum. I requested to speak with a supervisor. The supervisor's only communication was to copy and paste their new terms. When I emailed her back to ask if there were any US products in their inventory available similar to what was order so that I did not miss the entire sale, I did not receive a response or any effort to rectify the problem. This is not a good dropshipping company and the advertisements are misleading. Small businesses beware.
Hello Body Shrink, We sincerely apologize for the challenges you have encountered with Trendsi. Your feedback is invaluable to us, and we are dedicated to promptly addressing these issues. We recognize the impact on your business and are actively working to enhance our services. Regarding the automatic cancellation of TikTok orders, we want to clarify that this decision was influenced by TikTok's strict shipping policy. We implemented the auto-cancellation for orders originating from our overseas warehouse due to the 5-10 business days shipping time, which did not align with TikTok's shipping policy. However, to provide a more efficient solution for your TikTok orders, we recommend exploring our "TikTok verified" category. This category complies with TikTok's shipping policy, offering faster shipping times. We highly encourage you to consider adding these verified items to your TikTok shop instead. We appreciate your diligence in bringing these concerns to our attention. Moving forward, we are committed to improving communication, clarifying terms, and delivering better support. If you have specific issues you would like us to address or if you have further questions, please feel free to reach out. Thank you for your understanding and patience as we work towards resolving these matters. ❤️
Trendsi - Fashion Dropshipping, Wholesale & Private Labeling