Anna Coral review for Trendsi: Fashion Dropshipping
Sept. 17, 2024
Trendsi looks to be a nice supplier, and I had built my online store with its products, around 700 products configured. I have configured two campaigns on Meta Ads, and when I finally made a sale, the payment to actually buy Trendsi products failed. After 7 days chasing their support, one of the support supervisors, named Mia e-mailed me saying that my personal card was being rejected because it has a high-risk. Instead of solving the issue, she just told me to use a different card instead. How can I use a different card if this card is NOT high-risk, it's my own personal card, used to pay Shopify, used to pay the Meta Ads and used during all my trips without ANY issues. I am very bad as I've spent so many times configuring these products, wasted a lot of money with Ads, and now they just say I am not trustful enough. This is just unacceptable. This is my order details L20240910000130892, waiting to be paid since September 10 (today is September 17).
Hi Ana, our sincere apologies for any inconvenience. This is never the experience we want you to have and we appreciate the feedback. We want to assure you that we are fully committed to making continuous improvements to ensure customer satisfaction. Your account and personal information security is our top most priority and protecting your account is something we take very seriously. We are currently working on your case with the concerned Team to make sure that this issue will be resolved efficiently. Should you need any assistance, feel free to reach out to us 24/7 through our chat channel or you can send us an email at [email protected] Thank you for being the best part of Trendsi! 🧡 - Abby
Trendsi - Fashion Dropshipping, Wholesale & Private Labeling