NEILA & CO. review for Trendsi: Fashion Dropshipping
Nov. 25, 2021
CONS: I would love to give Trendsi a 5 star but I gave a 4 because they offer international shipping (outside of the USA) but don't offer returns/exchanges globally other than USA. That makes it challenging selling globally especially being based in Canada. I have spoken to Lee (customer service rep) about it and they said they are working on offering returns/exchanges globally. I hope this will happen soon because I don't want to switch suppliers and it will also improve business for both Trendsi and others. They also don't offer private labeling and custom packaging but they are in the works of it. Hope that doesn't take long as well. Inventory sells out too quick. They don't have enough as a dropshipping company so i am always having to add new items everyday. It takes too long to add products in my Shopify platform as you'd have to add them individually but it is still fairly easy. Just a click and it's added. Hopefully they will add a system where multiple items can be chosen. Shipping time out of the USA is 2 to 3 weeks. PROS: Outstanding customer service. They are always there when I need them. I love the fact that they have a chat system on their website rather than texting me as other dropshippers do. Lee and Gretel have been very kind, patient and full of information. They provide clear photos, accurate product descriptions, sizing and material information. This is huge for me because it takes a lot of time to sort photos and write descriptions. They make it easy. I am very happy with this as other companies don't provide the right information and clear photos. Their website is very organized and easy to use. It is 100% user friendly. Trendsi is great for anyone starting out in the USA and only targeting USA. Once they start offering returns and exchanges globally, I will definitely rate them a 5 star. Everything else is great and I am happy to continue business with Trensdi.
Hi NEILA & CO., As a new company, we really appreciate your valuable feedback! A few things we want to clarify: 1. Since we are still in the beta testing phase of international shipping, we are unable to accept returns for those items until we have a solid system in place. We appreciate your understanding of this! 2. Private labeling is also in the beta testing phase and if you would like to apply, please fill out this form- https://bit.ly/3HU9irB 3. We are always restocking especially when it is a hot selling product and have new arrivals M-F. Restock notifications are coming VERY soon so you can easily keep track. 4. If you create Trendsi collections, you can first add products to a Trendsi collection and then add the entire collection to Shopify in bulk. This should save you a lot of time. For more info, please see this help article- https://help.trendsi.co/knowledge/add-products-and-set-pricing Your time and feedback is greatly appreciated. Please don't hesitate to reach out to our support team should you have any more questions or concerns :)
Trendsi - Fashion Dropshipping, Wholesale & Private Labeling