Triple Whale Analytics
Triple Whale | The AI Data Platform for Ecommerce
Rating
4.2
feedback
46
chart
#396
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
22%
-
Less than a year
48%
-
More than a year
26%
Reviews Summary
The reviews for the TripleWhale Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the app's ability to provide valuable insights for tracking daily profits, optimizing ad campaigns, and offering excellent customer service. Users appreciate the detailed data and attribution models available, as well as the support from account representatives. However, negative reviews mention issues with support responsiveness, missing basic features like accurate shipping cost calculations, and difficulties with compatibility with other Shopify apps like Product Bundle App. Some users also expressed frustration with billing and subscription management.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 6, 2024
Support is horrible and the app DOES NOT report correctly at all. It will mix ROAS and it does not calculate actual ship cost to customer paid cost correctly. There are so many things missing and errors in the code. I stopped paying a couple months ago and only use the free as a daily reminder on income and add spend. That' about all it's good for. I am switching to another company that is more accurate and provides clean data. When ever I have spoken to support they just blow you off and blame it on everyone but themselves.
May 28, 2024
Whether it’s sudden traffic spikes, conversion drops, or mysterious abandoned carts, the app surfaces these insights. You’ll feel like Captain Ahab chasing the white whale of optimization.
May 20, 2024
I think this is a must have for anyone on shopify. Great tool,it provides all the details I need in a simple way, enabling me to get accurate and critical data, anytime I need it. 10/10
April 24, 2024
Great app to tackle a difficult problem. Not sure why Shopify doesn't build in a better tool in-house.
April 8, 2024
App is great. I like the variety of attribution models. What really sold me is the customer service from my account rep. He was eager to help, asked me to set up a follow up meeting, recorded everything so I can reference later and was efficient. That, to me, is worth the price.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more