Triple Whale for Shopify

Triple Whale

Find the exact data points to grow your brand

Developer
View on App Store

Rating

3.8

feedback

80

Reviews

chart

#1

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    1%
  • Less than a month
    11%
  • Less than a year
    49%
  • More than a year
    32%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback. Positive aspects include easy setup, helpful customer support, and valuable insights provided by the app. Users appreciate the ability to track performance metrics, analyze data, and make informed decisions for their eCommerce business. On the other hand, negative reviews highlight issues with customer support, integration problems, and bugs within the platform. Some users experienced difficulties with refunds, lack of responsiveness from support, and inaccuracies in reporting features. Overall, the app seems to offer valuable features for tracking advertising metrics and improving decision-making processes, but there are concerns regarding customer service and technical issues.

Highlights

Mixed reviews with positive and negative feedback
Easy setup and valuable insights
Helpful customer support
Integration problems and bugs
Issues with refunds and inaccuracies in reporting

Rating Breakdown

  • 5
    76% (61 ratings)
  • 4
    1% (1 ratings)
  • 3
    1% (1 ratings)
  • 2
    1% (1 ratings)
  • 1
    20% (16 ratings)

Reviews with Text

  • 98% (78)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 21, 2026

Akil and the team at Triple Whale have been easy to deal with and the software is a real bonus to our buisiness. We use it daily to track our performance and it brings eveything together for us as a business! Thanks heaps.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 21, 2026

Triple Whale is the gold standard and leading platform for mulit channel analytics for ecom brands. They combine great technology and superb customer services. The tech is great and the team really shines. Recommend!

Store

Brixton

Using app

--

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 20, 2026

Excellent analytics and responsive customer service

Using app

3 months

Total reviews

7

Average rating

5.0

1 / 5 Share

Jan. 20, 2026

Changed the price without us agreeing to it,completly joke...

Using app

8 months

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback. A member of our team will be in touch shortly to help resolve this issue.

1 / 5 Share

Dec. 31, 2025

very stupid app and ass customer support compared to the pricing

Using app

10 months

Total reviews

2

Average rating

3.0

All reviews

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