Triple Whale
The reviews for the Triple Whale Shopify App are quite mixed. Positive aspects include excellent customer support, easy usability, and valuable analytics features. Users appreciate the customer service provided by individuals like Juan and Miles, who are responsive and helpful. The app is praised for its ability to track profit/loss, provide detailed analytics, and offer a centralized dashboard for monitoring various metrics. Additionally, users find the tool beneficial for multi-channel analytics and attribution, helping them make informed decisions about marketing spend. On the other hand, negative aspects mentioned in the reviews include issues with customer service responsiveness, integration problems, and dissatisfaction with the user interface and bugs within the app. Some users also expressed concerns about refund policies and difficulties in canceling subscriptions.
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Not sure why all the 1 star reviews, but my experience has been 5+. The program itself is world class and the customer support is as well. Like others on here, big shout out to Juan for all his help. He'll be on the board soon, or should be at least. I will say - triple whale should give more warning about AI usage limitations, especially for the foundation plan... But I get it. That aside, 5-star.
Really bad app. Almost impossible to reach customer service. For the AI help section you need to buy credits. The same bad UI interface has been active for years. Seems like they are not innovating at all. Also Triple Whale just casually leaves includes VAT in your revenue (revenue should never be including VAT). I wonder how many people don't even realize this.
The support of Juan has been really great and responsive. He keeps going until he figures out the issue / complaint. 5 Star Customer Support!
best cost value tool for tracking
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