Triple Whale
The reviews for the Triple Whale Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer support from team members like Juan and Akil, the app's cost-effective tracking tools, and its ability to provide valuable insights for businesses. Users also appreciate the clean layout and ease of use of the app, especially for tracking profitability and advertising metrics. On the other hand, negative reviews mention issues with customer service responsiveness, bugs in the app, and challenges with the user interface. Some users have also expressed frustration with integration problems and the complexity of certain features.
Review RSS feed
Not sure why all the 1 star reviews, but my experience has been 5+. The program itself is world class and the customer support is as well. Like others on here, big shout out to Juan for all his help. He'll be on the board soon, or should be at least. I will say - triple whale should give more warning about AI usage limitations, especially for the foundation plan... But I get it. That aside, 5-star.
Really bad app. Almost impossible to reach customer service. For the AI help section you need to buy credits. The same bad UI interface has been active for years. Seems like they are not innovating at all. Also Triple Whale just casually leaves includes VAT in your revenue (revenue should never be including VAT). I wonder how many people don't even realize this.
The support of Juan has been really great and responsive. He keeps going until he figures out the issue / complaint. 5 Star Customer Support!
best cost value tool for tracking
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.