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Triple Whale for Shopify

Triple Whale

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Developer
View on App Store

Rating

3.9

feedback

86

Reviews

chart

#1

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    2%
  • Less than a month
    13%
  • Less than a year
    48%
  • More than a year
    33%

Reviews Summary

The reviews for the Triple Whale Shopify App are a mix of positive and negative feedback. Positive aspects highlighted by users include the app's effectiveness in tracking profit/loss, excellent customer service, ease of use, and the ability to consolidate data for better decision-making. Users appreciate the app's features like the analytics dashboard, attribution pixel, and the Moby feature for in-depth analysis. On the other hand, negative reviews mention issues with customer support, integration problems, and complexities in using certain features. Some users faced challenges with refunds, account setup errors, and dissatisfaction with the customer service response time.

Highlights

Positive aspects highlighted by users include the app's effectiveness in tracking profit/loss, excellent customer service, ease of use, and the ability to consolidate data for better decision-making.
Negative reviews mention issues with customer support, integration problems, and complexities in using certain features.
Some users faced challenges with refunds, account setup errors, and dissatisfaction with the customer service response time.

Rating Breakdown

  • 5
    77% (66 ratings)
  • 4
    1% (1 ratings)
  • 3
    2% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    19% (16 ratings)

Reviews with Text

  • 97% (83)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

April 2, 2026

The app is okay, but it's full of bugs and the UI is terrible. Modifying reports or navigating menus is a cluster. They're clearly gearing it toward larger enterprises with a bunch of users, but for a small operation it's just way overload. If we didn't have so much invested in historical data I would change.

Store

BioPower Pet

Using app

--

Total reviews

3

Average rating

3.7

5 / 5 Share

March 31, 2026

Very good app, I haven't used it before, I hope it really helps me.

Store

Petsy

Using app

13 days

Total reviews

4

Average rating

5.0

1 / 5 Share

March 7, 2026

Store

Bamo

Using app

7 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Feb. 5, 2026

Outstanding - as a business we've grown from a starter package to the advanced enterprise package. Without Triple Whale, we would not have been able to accelerate our growth. The tools are A+ and the integrations have consistently worked with minimal effort to maintain. Perfect combination of low barrier to entry for starters and very high ceiling for those wanting to tweak it to their needs. Integral part of our business, not just add-on software.

Store

Crowned Skin

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the kind words! We’re thrilled Triple Whale is helping you scale with reliable integrations and tools that adapt to your needs. Appreciate you being with us! 🐳

5 / 5 Share

Feb. 2, 2026

Best app i've used to track profit/loss great for beginners!

Store

Elyso

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the review! We appreciate your feedback!

All reviews

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