TrustReviews: Product Reviews
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the app's features, such as easy setup, great customer service, and helpful support team. Users have mentioned that the app works well, looks professional, and integrates seamlessly with their websites. The support team is often praised for being responsive, quick to resolve issues, and patient with less tech-savvy users. Additionally, the ability to import reviews from platforms like Amazon is a valuable feature for many merchants. However, on the negative side, some users have experienced issues with the app, such as problems with the review display, expensive pricing, and difficulties with the support team. There are complaints about unresolved issues, misleading information, and challenges in getting the app to work properly. Overall, the app seems to have a good set of features but may need improvements in terms of pricing and customer support.
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Le pire support client que j'ai connu sur Shopify. Mon problème m'a été annoncé comme « résolu » au moins 6 fois — et à chaque fois, rien n'était réglé. Il fallait tout réexpliquer depuis le début, pour recevoir encore une fausse confirmation de résolution. Pire : le support ne comprend pas les demandes. Les réponses sont à côté de la plaque, on tourne en rond pendant des semaines sans aucune avancée concrète. Résultat : une perte de temps totale, le problème n'est toujours pas résolu à ce jour. Je ne peux pas recommander une application dont le SAV vous fait perdre des semaines voir des mois en vous mentant sur l'état de votre dossier.
Good morning, Dan here the owner of Trust Reviews. I am very sorry to read this review and having read your full conversation, I can see there are a few issues here. 1) For some reason, and this has never happened before, your email provider was blocking our emails, therefore repeated emails to you were bouncing back repeatedly (I have sent you the screenshots as proof of this) - the customer service advisory explained this multiple times and asked for you to move the conversation over to the chatbot but I guess this message may not have gotten through. I am looking in to why this happened and how we can get around it in the future, and can only apologise. 2) Communication breakdown. If I am honest, I struggled to follow the messages on both sides. However, this is on us and we should have done a better job of asking the right questions to determine what exactly you wanted. However. this was also not helped by the fact most of our emails didn't get through to you. 3) The repeated issues with the import were limited by your plan and then user error, which we resolved. Again, I am very sorry your experience was stressful and took longer than it should have done, and I will be speaking to the customer service team to ensure we have procedures in place for this.
Der Preis ist fair, die sections sehen gut aus und der Support hat super geholfen.
Perfect assistance with tech support and resolving all backend questions and issues. I really appreciate the support. Please keep it up. KC Hardware Carlos Maleville (818) 497-0145
Bonne application avec une hotline réactive.
Merci beaucoup pour votre avis ! Nous sommes ravis que vous appréciez l’application et notre support réactif. Nous restons bien sûr à votre disposition si vous avez la moindre question 😊
I was contacted by a client who was asking how to leave a review on my site and was frustrated with the instructions. I went to my site and noticed that the stars and leave a review were no longer appearing. I attempted to log back in to my admin, and the app would not load. I opened another browser and looked at my listings, and all of my reviews are gone. I had previously contacted their support on multiple occasions regarding other issues, and those were unsuccessful. I recommend that you weigh all other options and use them as a last resort.
Apologies for this, Cloudfare had an outage yesterday and our servers are under a huge amount of load trying to catch up. https://www.independent.co.uk/tech/cloudflare-down-twitter-not-working-outage-b2867367.html We are currently trying to manage the situation to get the servers back up to date quicker, and apologies for the issue, but unfortunately it was out of our control. Kind Regards, Dan
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