TrustReviews: Product Reviews
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praised the app for its excellent customer support, quick problem resolution, and user-friendly interface. The support team was highlighted for being responsive, helpful, and efficient in addressing issues and providing assistance. Users also appreciated the app's features, such as the ability to import reviews from various platforms like Amazon and the sleek design that seamlessly integrated with their store's aesthetic. Additionally, the affordability and value for money were mentioned positively in several reviews. However, on the negative side, some users expressed dissatisfaction with the app's customer support, citing instances of unresolved issues, miscommunication, and delays in problem resolution. A few users also mentioned concerns about the app's pricing, with some feeling that it was expensive for the services provided.
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Le pire support client que j'ai connu sur Shopify. Mon problème m'a été annoncé comme « résolu » au moins 6 fois — et à chaque fois, rien n'était réglé. Il fallait tout réexpliquer depuis le début, pour recevoir encore une fausse confirmation de résolution. Pire : le support ne comprend pas les demandes. Les réponses sont à côté de la plaque, on tourne en rond pendant des semaines sans aucune avancée concrète. Résultat : une perte de temps totale, le problème n'est toujours pas résolu à ce jour. Je ne peux pas recommander une application dont le SAV vous fait perdre des semaines voir des mois en vous mentant sur l'état de votre dossier.
Good morning, Dan here the owner of Trust Reviews. I am very sorry to read this review and having read your full conversation, I can see there are a few issues here. 1) For some reason, and this has never happened before, your email provider was blocking our emails, therefore repeated emails to you were bouncing back repeatedly (I have sent you the screenshots as proof of this) - the customer service advisory explained this multiple times and asked for you to move the conversation over to the chatbot but I guess this message may not have gotten through. I am looking in to why this happened and how we can get around it in the future, and can only apologise. 2) Communication breakdown. If I am honest, I struggled to follow the messages on both sides. However, this is on us and we should have done a better job of asking the right questions to determine what exactly you wanted. However. this was also not helped by the fact most of our emails didn't get through to you. 3) The repeated issues with the import were limited by your plan and then user error, which we resolved. Again, I am very sorry your experience was stressful and took longer than it should have done, and I will be speaking to the customer service team to ensure we have procedures in place for this.
Der Preis ist fair, die sections sehen gut aus und der Support hat super geholfen.
Perfect assistance with tech support and resolving all backend questions and issues. I really appreciate the support. Please keep it up. KC Hardware Carlos Maleville (818) 497-0145
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