TrustReviews: Product Reviews
The reviews are overwhelmingly positive, with many merchants praising the app’s ease of use, clean design, and especially its customer support. Users repeatedly mention fast responses, helpful guidance, and hands-on assistance with setup, widget placement, integrations, and troubleshooting. Several reviewers say the app helped improve the look of their product pages, made it easy to import reviews from sources like Amazon or AliExpress, and offered good value for the price. A number of comments also highlight that the free plan works well and that the app feels simple and effective for non-technical users. The negative feedback is much smaller in volume but more serious in tone. The main complaints focus on support failures, unresolved issues, and in some cases missing or broken functionality. A few users report that reviews disappeared, the app stopped working, emails were no longer being sent, or stars remained on the storefront after deletion. Some reviewers also mention pricing concerns, quota confusion, or feeling misled about billing and service limits. Overall, the app is seen as strong on support and usability, but the negative reviews suggest that reliability and consistency can be problematic for a minority of users.
Review RSS feed
Le pire support client que j'ai connu sur Shopify. Mon problème m'a été annoncé comme « résolu » au moins 6 fois — et à chaque fois, rien n'était réglé. Il fallait tout réexpliquer depuis le début, pour recevoir encore une fausse confirmation de résolution. Pire : le support ne comprend pas les demandes. Les réponses sont à côté de la plaque, on tourne en rond pendant des semaines sans aucune avancée concrète. Résultat : une perte de temps totale, le problème n'est toujours pas résolu à ce jour. Je ne peux pas recommander une application dont le SAV vous fait perdre des semaines voir des mois en vous mentant sur l'état de votre dossier.
Good morning, Dan here the owner of Trust Reviews. I am very sorry to read this review and having read your full conversation, I can see there are a few issues here. 1) For some reason, and this has never happened before, your email provider was blocking our emails, therefore repeated emails to you were bouncing back repeatedly (I have sent you the screenshots as proof of this) - the customer service advisory explained this multiple times and asked for you to move the conversation over to the chatbot but I guess this message may not have gotten through. I am looking in to why this happened and how we can get around it in the future, and can only apologise. 2) Communication breakdown. If I am honest, I struggled to follow the messages on both sides. However, this is on us and we should have done a better job of asking the right questions to determine what exactly you wanted. However. this was also not helped by the fact most of our emails didn't get through to you. 3) The repeated issues with the import were limited by your plan and then user error, which we resolved. Again, I am very sorry your experience was stressful and took longer than it should have done, and I will be speaking to the customer service team to ensure we have procedures in place for this.
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