TrustReviews: Product Reviews
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Le pire support client que j'ai connu sur Shopify. Mon problème m'a été annoncé comme « résolu » au moins 6 fois — et à chaque fois, rien n'était réglé. Il fallait tout réexpliquer depuis le début, pour recevoir encore une fausse confirmation de résolution. Pire : le support ne comprend pas les demandes. Les réponses sont à côté de la plaque, on tourne en rond pendant des semaines sans aucune avancée concrète. Résultat : une perte de temps totale, le problème n'est toujours pas résolu à ce jour. Je ne peux pas recommander une application dont le SAV vous fait perdre des semaines voir des mois en vous mentant sur l'état de votre dossier.
Good morning, Dan here the owner of Trust Reviews. I am very sorry to read this review and having read your full conversation, I can see there are a few issues here. 1) For some reason, and this has never happened before, your email provider was blocking our emails, therefore repeated emails to you were bouncing back repeatedly (I have sent you the screenshots as proof of this) - the customer service advisory explained this multiple times and asked for you to move the conversation over to the chatbot but I guess this message may not have gotten through. I am looking in to why this happened and how we can get around it in the future, and can only apologise. 2) Communication breakdown. If I am honest, I struggled to follow the messages on both sides. However, this is on us and we should have done a better job of asking the right questions to determine what exactly you wanted. However. this was also not helped by the fact most of our emails didn't get through to you. 3) The repeated issues with the import were limited by your plan and then user error, which we resolved. Again, I am very sorry your experience was stressful and took longer than it should have done, and I will be speaking to the customer service team to ensure we have procedures in place for this.
I was contacted by a client who was asking how to leave a review on my site and was frustrated with the instructions. I went to my site and noticed that the stars and leave a review were no longer appearing. I attempted to log back in to my admin, and the app would not load. I opened another browser and looked at my listings, and all of my reviews are gone. I had previously contacted their support on multiple occasions regarding other issues, and those were unsuccessful. I recommend that you weigh all other options and use them as a last resort.
Apologies for this, Cloudfare had an outage yesterday and our servers are under a huge amount of load trying to catch up. https://www.independent.co.uk/tech/cloudflare-down-twitter-not-working-outage-b2867367.html We are currently trying to manage the situation to get the servers back up to date quicker, and apologies for the issue, but unfortunately it was out of our control. Kind Regards, Dan
This is a very expensive app that does not work. The app is supposed to sent emails to clients who previously purchased items. The app stopped doing this about 4 months ago but has still charged me $100.
Thank you for your review and apologies for the delay, this app in under new management now and we are dedicated to developing the features and resolving any issues. I can see you are using the app again and can see emails are being sent out correctly. Please note the plan you are on has a limit so not all customers will be getting review requests, our new unlimited plan is much better value and captures all orders.
They scammed me, I paid and they said i reached my 10 000 review request quota when i only had 1 000 orders, I sent them an email 12 February and till today I am waiting for a resolution!!!
When I delete the app, the stars and numbers of the reviews remain near the product name
Hi, Sorry about the experience you had with our app. Our support team will reach out to you to help you with removing the stars from your store.
Terrible. Have been ignoring my requests to fix their app errors for months.
Tech support is super delayed in the US PST. I still have not had my questions completely answered after 3 days on support
We're delighted to hear that our app and customer support exceeded your expectations. Thank you for choosing us and we look forward to serving you again in the future.
Extrêment dessus Depuis plus d'un mois, les clients peuvent uniquement mettre des étoiles sans rédigé d'avis. Alors que tout marché bien avant sans rien touché cela s'est déclenché. Le service client ne comprend pas et répond complètement à côté ! Deçu de cette fin
Thank you for leaving a positive review and for choosing our app to help optimize your Shopify store. We're excited to be a part of your success story!
very heplful with install but it is so limited on free plan that it is useless
Hi, Our free plan is very generous and provide most of functionality to get you started with setting up reviews widgets and collecting unlimited reviews from your customers. Contact us if you are looking for a specific feature and we will be able to accommodate.
Advertises a free plan, but I literally cannot use it without first paying for a subscription. Even if I cancel the menu, any time I click to the app it just takes me to the paid subscription checkout. Misleading.
I am sorry about the confusion. We do have a free plan at this moment. Once you subscribe to a paid plan after installing the app, you can switch to free plan and your paid plan would automatically be cancelled. Please contact us if you have any further question.
Original review: The app is for starters and is slowly being developed and more features are being added. They are very quick to respond and add the features that the big players have in this space. Work with the customer service team and find out how quickly they add features to this app. Highly responsive! A++++++++! After 6 months of using: I'm sorry but there are too many instances where the review widget goes down. This is not a reliable service. I have to look for an alternative to display my reviews on my website.
It means a lot to us that you had such a great experience using our app and customer support. We're glad that we were able to make a difference in your business.
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