Rating

4.9

feedback

281

Reviews

chart

#871

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    21%
  • Less than a month
    27%
  • Less than a year
    31%
  • More than a year
    7%

Reviews Summary

The TrustShop app has received overwhelmingly positive reviews from users, with many praising the excellent customer support provided by Anna and the team. Users appreciate the user-friendly interface of the app, the ability to customize details easily, and the prompt assistance received for any queries or issues. The app offers essential features for collecting post-order reviews, including automated review requests, star ratings, and customer comments. The support team, especially Anna and Ryan, is commended for their responsiveness, patience, and personalized assistance. Users also highlight the continuous updates and improvements made to the app, indicating good value for money and a reliable review solution.

Highlights

Positive customer support experience, User-friendly interface, Easy customization options
Essential features for collecting reviews, Prompt assistance for queries, Continuous updates and improvements
Excellent value for money, Reliable review solution

Rating Breakdown

  • 5
    93% (261 ratings)
  • 4
    5% (13 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (3 ratings)

Reviews with Text

  • 73% (205)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 24, 2026

春節中に問い合わせましたが、迅速に対応していただけたし、丁寧な内容でとてもよかったです!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 18, 2026

Sehr guter Kundenservice, wir hatten ein Problem mit der App, das nicht durch uns beeinflusst werden konnte. Der Support hat innerhalb von 24h das Problem für uns behoben. Die Reaktionszeit des Support war auch vollkommen zufriedenstellend in unserem Fall. Wir hoffen drauf, dass unser Anliegen in einem Patch dauerhaft behoben wird.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 9, 2026

TrustShop makes review collection feel automated. email requests go out after orders and customers responded good. star rating badges looks professional on product pages. could use more color options for widgets and few sections felt cluttered, but it helps social proof big time.

Using app

6 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

サポート対応が素晴らしいです。わからないことなどすぐ教えてくれるのでとても助かります。

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 27, 2026

Thanks for your support and helpful suggestions Anna!

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

All reviews

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