TrustShop: Product Reviews
Product Reviews TrustShop
Rating
4.8
feedback
375
chart
#371
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
35%
-
Less than a day
22%
-
Less than a month
25%
-
Less than a year
17%
-
More than a year
0%
Reviews Summary
The TrustShop app has received a mix of positive and negative reviews from users. Positive aspects highlighted by users include the app's user-friendly interface, customization options, helpful customer service, and features like multilingual support and email message creation. Users appreciate the ease of use, simplicity, and effectiveness of the app in managing reviews and building trust with customers. However, some negative feedback revolves around issues with manual code insertion, lack of automation in review integration, and difficulties in removing reviews after uninstalling the app. Additionally, the absence of live chat support and some features not working as expected have been mentioned as areas for improvement.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 29, 2025
Avoid TrustShop—Terrible App & Zero Support! This is one of the worst apps I've experienced. I installed TrustShop on my store and uploaded reviews via a CSV file. Only after the upload did I discover that integrating the reviews required me to manually insert code onto every product page myself. I'm not a coding expert and expected an automated, user-friendly process—not extra work that feels like I'm doing TrustShop's job for them. Even worse, after deleting the app, the reviews stayed on my store’s landing page but weren’t connected to the individual product pages. Customers click on products expecting reviews and find none. This disconnect severely undermines my website's credibility. Adding insult to injury, there's no live chat support—just a message promising that someone will respond eventually via email. Save yourself stress and credibility issues—avoid this app like the plague!
Dear Wassi Nutrition, Thank you for your feedback. We're truly sorry to hear about your frustrating experience with our app. Our support records show we were able to successfully address the issue with star ratings remaining on your collection pages. As we clarified during our conversation, those stars were actually coming from your page builder app using our metafields, not from our application itself. We understand this technical distinction might not have been clear initially, which led to your understandable frustration. We value your honest feedback as it helps us identify areas for improvement. Based on your input, we're exploring ways to make our integration process more automated and user-friendly for merchants of all technical backgrounds. We hope you'll consider giving our app another chance in the future as we continue to enhance our user experience. If you need any further assistance, our support team remains at your service. Best regards, The TrustShop Team
March 27, 2025
Me gusta que puedes personalizarlo según tus necesidades y es muy amigables para usar.
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