TrustShop: Product Reviews
Build trust with product review app testimonial & star rating
Rating
4.9
feedback
281
chart
#871
All reviews
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Dec. 8, 2025
Mega mega słaba aplikacja, mimo odsubskrybowania aplikacji próbują pobrać pieniądze chyba 3 raz. Nie ma wgl za dużo języków i jak już wybierzesz angielski to i tak nie jesteś w stanie zmienić tekstu więc na Polskę mega słabo. Jestem bardzo niezadowolona. A subskrypcja kosztuje 10€ za miesiąc co jest przesadą bo tak naprawdę aplikacja robi nie wiele.
March 29, 2025
Avoid TrustShop—Terrible App & Zero Support! This is one of the worst apps I've experienced. I installed TrustShop on my store and uploaded reviews via a CSV file. Only after the upload did I discover that integrating the reviews required me to manually insert code onto every product page myself. I'm not a coding expert and expected an automated, user-friendly process—not extra work that feels like I'm doing TrustShop's job for them. Even worse, after deleting the app, the reviews stayed on my store’s landing page but weren’t connected to the individual product pages. Customers click on products expecting reviews and find none. This disconnect severely undermines my website's credibility. Adding insult to injury, there's no live chat support—just a message promising that someone will respond eventually via email. Save yourself stress and credibility issues—avoid this app like the plague!
Dear Wassi Nutrition, Thank you for your feedback. We're truly sorry to hear about your frustrating experience with our app. Our support records show we were able to successfully address the issue with star ratings remaining on your collection pages. As we clarified during our conversation, those stars were actually coming from your page builder app using our metafields, not from our application itself. We understand this technical distinction might not have been clear initially, which led to your understandable frustration. We value your honest feedback as it helps us identify areas for improvement. Based on your input, we're exploring ways to make our integration process more automated and user-friendly for merchants of all technical backgrounds. We hope you'll consider giving our app another chance in the future as we continue to enhance our user experience. If you need any further assistance, our support team remains at your service. Best regards, The TrustShop Team
May 23, 2024
Hello, I would like it to be possible to only allow the posting of reviews by customers and not by anyone, but the app seems to not have that option
Hello, my name is Jenny. First of all, sorry that you had a really bad experience with our application. Regarding the function you want, our application provides a function that only customers can review. You can turn off the write review button on the write reviews form of the widget box by doing the following: https://prnt.sc/IooOIkC8Cp44 I hope this information reaches you and that it will help you use our application more effectively