TrustShop: Product Reviews

Dear valued merchant, Thank you for your feedback. We noticed that you were able to resolve the widget installation on your own, which is great! However, we understand that encountering any initial difficulties can be frustrating. We're continuously working to improve our installation process and documentation to make it even more straightforward. If you have any suggestions or need assistance with other features, our support team is always here to help. Best regards, The TrustShop Team

Dear Seventeen, Thank you for your feedback. We apologize for any inconvenience you may have experienced. We understand your frustration regarding the response time. Our records indicate that you contacted us at 5:26 PM, and we responded at 7:00 PM, within our typical response window. However, it seems that there was a delay in you receiving our reply. We are investigating this issue to ensure it does not happen again in the future. Customer satisfaction is our top priority, and we are committed to providing prompt and efficient support. If there are any unresolved issues or further assistance needed, please feel free to reach out directly to our support team, and we will make sure to address your concerns immediately. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Best regards.

Hello, my name is Jenny. First of all, sorry that you had a really bad experience with our application. Regarding the function you want, our application provides a function that only customers can review. You can turn off the write review button on the write reviews form of the widget box by doing the following: https://prnt.sc/IooOIkC8Cp44 I hope this information reaches you and that it will help you use our application more effectively