TrustShop: Product Reviews
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The widget really looks good! The 5 star is for customer service (Anna) and for the overall look of the app. Anna has been chatting with me and checking up on the features and I appreciate all her help. That being said there are some features that are actually not working yet (even though they are visible) such as "report" function. They do plan on implementing it and I might wait. But I'm also not sure if the app will still have the same free features when they do add a paid version. So I am exploring other options because of the above, and might change to another app. Overall, this app offers more than most free apps and looks really nice :)
Dear valued merchant, Thank you for your detailed and honest review! We're thrilled to hear that you're enjoying the widget's appearance and that Anna has provided excellent support. We'll make sure to recognize her outstanding service. Regarding the report function and other upcoming features - we appreciate your patience as we work on implementing them. We understand your concerns about future pricing, and we're committed to maintaining great value across all our plans. We'll be transparent about any changes and ensure our existing users are well-informed. Your feedback helps us improve TrustShop, and we hope to keep earning your trust as we continue to enhance our features. Best regards, The TrustShop Team
Very good an very easy to use. Highly recommended
Dear valued merchant, Thank you for your positive review and recommendation! We're pleased to hear that you're finding TrustShop both effective and user-friendly. These are exactly the qualities we strive for in our app. Best regards, The TrustShop Team
quite good to use
Dear valued merchant, Thank you for your positive feedback! We're glad you're finding TrustShop easy to use. We're always working to improve our user experience and welcome any specific suggestions you might have. Best regards, The TrustShop Team
Fantastic team, especially Ryan he is just fantastic better than all the review products primarily because of their support
After 3 days struggling with the support of another reviews app I switched to TrustShop. At first I was a bit disappointed because there was an issue with the display of the testimonials. Within an hour the support fixed that (I live in Germany and was pleased to get support during the american continent night). I was really satisfied and I look forward to use the app as easy as it should be. Thank you for that app!
Dear valued merchant, Thank you for sharing your detailed experience with TrustShop! We're glad we could quickly resolve the initial display issue you encountered, and we're particularly pleased that our international support coverage made a difference for you in Germany. We understand how crucial responsive support is for our global merchant community, which is why we strive to provide timely assistance across different time zones. Your satisfaction confirms that we're on the right track. Thank you for choosing TrustShop - we look forward to continuing to support your business! Best regards, The TrustShop Team
Great service! Integration with our theme was slightly more complicated, and I was assisted an had the app live on our site in short order.
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