TrustShop: Product Reviews
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ストアからでもアカウントからでもレビューを書き込んでいただけるのが素晴らしいです。 まだ機能についてよく理解できていないのですが、お客様のレビューに対する返事を書くことはできるのでしょうか?
Anna responded quickly to my request! I was very satisfied with the customer service for my issue. Thanks Anna!
TrustShop is easy to use, integrated smoothly with our store, and has really helped build trust with our customers. Customer support is excellent as well. Highly recommend!
Trust shop is friendly to fresh new user, and their support team is really supportive. I hope they can grow bigger and bigger but always keep the original purpose like they are doing now.
Ryan from customer service helped me fix some errors that were showing on my site. the reviews display now aligns with the look and feel of my website.
Your customer support has been absolutely excellent. Thank you for the clear communication, quick follow-ups, and genuine care throughout the process.
I looked through and tried a handful of product review apps and I am glad I landed on this one. I have been able to customize the app and customer support has been very helpful as I am not the most tech savvy person. I recommend this app!
Easy to use! easy to understand. Good service! Good looking reviews!
Avoid TrustShop—Terrible App & Zero Support! This is one of the worst apps I've experienced. I installed TrustShop on my store and uploaded reviews via a CSV file. Only after the upload did I discover that integrating the reviews required me to manually insert code onto every product page myself. I'm not a coding expert and expected an automated, user-friendly process—not extra work that feels like I'm doing TrustShop's job for them. Even worse, after deleting the app, the reviews stayed on my store’s landing page but weren’t connected to the individual product pages. Customers click on products expecting reviews and find none. This disconnect severely undermines my website's credibility. Adding insult to injury, there's no live chat support—just a message promising that someone will respond eventually via email. Save yourself stress and credibility issues—avoid this app like the plague!
Dear Wassi Nutrition, Thank you for your feedback. We're truly sorry to hear about your frustrating experience with our app. Our support records show we were able to successfully address the issue with star ratings remaining on your collection pages. As we clarified during our conversation, those stars were actually coming from your page builder app using our metafields, not from our application itself. We understand this technical distinction might not have been clear initially, which led to your understandable frustration. We value your honest feedback as it helps us identify areas for improvement. Based on your input, we're exploring ways to make our integration process more automated and user-friendly for merchants of all technical backgrounds. We hope you'll consider giving our app another chance in the future as we continue to enhance our user experience. If you need any further assistance, our support team remains at your service. Best regards, The TrustShop Team
Me gusta que puedes personalizarlo según tus necesidades y es muy amigables para usar.
User friendly, simply to navigate and a very helpful customer service team!
Thank you so much for your wonderful 5-star review! We're delighted to hear that you find our platform user-friendly and easy to navigate. Our team works hard to create an intuitive experience for all our merchants. We're especially pleased that you've had positive interactions with our customer service team. Providing excellent support is one of our top priorities, and your feedback confirms we're on the right track. Your satisfaction means a lot to us, and we'll continue striving to maintain the quality of service you've experienced. If you ever need assistance in the future, please don't hesitate to reach out - our team is always ready to help! Thanks again for choosing TrustShop for your business needs. The TrustShop Team
This app has all the features we have been able to think! :)
Dear Alfa Automotives, Thank you for your wonderful 5-star review! We're thrilled to hear that TrustShop is providing all the features you need for your business. Our team works hard to develop comprehensive solutions that address our merchants' needs, and your feedback confirms we're on the right track! If you discover any additional features you'd like to see in future updates, please don't hesitate to let us know. We're constantly improving based on merchant feedback. Thank you for choosing TrustShop for your business. We look forward to continuing to support your success! The TrustShop Team
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