Tuneboom
The reviews for this Shopify App are quite mixed, with some users expressing frustration and disappointment while others find it useful once they figure out how to use it effectively. One common theme in the negative reviews is the lack of response from customer support, leading to unresolved issues and dissatisfaction with the app's functionality. Users have reported problems with file delivery to customers, compatibility issues with Shopify themes, slow response times, and difficulties in uploading large files. On the positive side, some users appreciate the app's features once they learn how to utilize it properly and receive timely support.
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I wish I could give ZERO stars. I paid $30 a month for 6 months to this app and it NEVER worked right. The songs linked to this app would not send to my customers who purchased them. And no one on shopify could figure out why. MANY MANY attempts to contact support were unanswered and to this day I have paid out hundreds of dollars for an app that never worked. ROBBERY! And the app sucks and doesn't do what it says it will anyway.
1 star (for now), only because I’ve reached out to support multiple times and haven’t received a response yet. I’m also running into compatibility issues with my paid Shopify theme. I genuinely want to use this app, it would be extremely useful if I can get these issues resolved. Happy to update this to 5 stars once support gets back to me and we can fix the problem.
Horrible app do not waste your time it never sends the purchased item to the customer.
Actually terrible. Insanely slow response times, poor customer service. They don't even care to update the plugin ever. No collab support.. because what musician collabs with others, right? Not too mention it costs twice as much as Beatstars, and it's twice as bad as beatsars. It's clear that they just don't don't actually make or sell music because this is just a sham. Can't even upload my zip files because they're too big so im FORCED to upgrade. Sickening. Penny pinching company overcharging for services that barely work. Thanks a ton.
Thank you for sharing your concerns about our Shopify app. I'm genuinely sorry to hear about your negative experience, especially with the response times and customer service. We value your feedback as it highlights areas where we clearly need to improve. I understand your frustration regarding the plugin updates, collaboration features, file upload limitations, and pricing. Please know that we are committed to addressing these issues to better serve our customers, especially in the music community. Please allow us the opportunity to make this right. We would appreciate the chance to discuss your specific concerns in more detail and explore possible solutions. Feel free to reach out to us directly at [email protected]
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