Elegant Chic Closet review for Twik Personalization
April 24, 2023
If i could use zero stars i would. i love the concept, but it is horrible. They say it doesnt slow down the store, and that many page speed calculators may recognize that it slows down, but its not the case. This is a complete lie and a scam, my store traffic after the installation, gradually went down over the course of a week, until i have zero traffic, form a few thousand a day, down into the single digits. Ive emailed and messaged them so many times, and i haven't had a single response from a person, just one from a robot, out of a dozen sent messages. There is no support!!!!!, Also, after deleting the app, i still have the store speed issue, because of all the coding junk that, hasn't been removed. Be warned, stay away, i wish i had. I'm Stuck, with this issue, with no way of resolving it. If someone from Twik sees this, i need you to remove ever single character of coding ever associated with this app. This is definitely Assur!!!!
Update: Our team was able to connect with you and demonstrate that twik does not slow down your website. We also offered to provide one-on-one optimization sessions to further improve your site's performance. Unfortunately, we have not heard back from you since our conversation. We remain committed to providing exceptional customer service to all our customers and hope to hear from you soon. Original response: Thank you for sharing your experience with us. We understand website speed and traffic are crucial, and customer support is our priority. twik doesn't impede website performance or traffic. We'll gladly conduct further optimization tests. We have contacted you multiple times, confirmed you received our email, and shared our customer support manager's personal email and an online meeting invite. We hope to improve your experience and address any concerns. Please check your inbox, and we look forward to hearing from you soon.
