Twik Personalization for Shopify

Twik Personalization

twik - Autonomous eCommerce Personalization & Analytics

Rating

3.8

feedback

73

Reviews

chart

#8,617

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    0%
  • Less than a month
    21%
  • Less than a year
    68%
  • More than a year
    10%

Reviews Summary

Twik Personalization has received mixed reviews from users. Positive aspects highlighted include the app's ability to create dynamic and personalized experiences for customers, leading to increased sales. Users appreciate the easy installation and management of the app, as well as the personalized recommendations and support provided by the Twik team. However, some users have reported issues such as unusual traffic patterns, unexpected charges, and lack of effectiveness in driving sales. Support responsiveness and billing transparency have also been points of concern for some users.

Highlights

Positive aspects include personalized experiences, increased sales, easy installation, personalized recommendations, and supportive team.
Negative aspects include unusual traffic patterns, unexpected charges, lack of effectiveness in driving sales, support responsiveness, and billing transparency.

Rating Breakdown

  • 5
    70% (51 ratings)
  • 4
    1% (1 ratings)
  • 3
    3% (2 ratings)
  • 2
    4% (3 ratings)
  • 1
    22% (16 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Oct. 5, 2023

Twik Personalization has been a game-changer for my Shopify store. The ability to create dynamic, personalized experiences for every customer has led to a significant 6% increase in sales.

Using app

16 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! We're thrilled to hear that Twik Personalization has boosted your sales and enhanced your customers' shopping experience. Your success is our top priority!

5 / 5 Share

Dec. 5, 2023

Were to begin this updated review. Twik is probably the best user experience Ive ever had. They had issues with rescans on websites which looked like bots, including on my shop. I accused them of scamming and running bots. They refunded me immediately but also engaged with me and wanted to show that it was by error not design. We worked back and forth for over 3 months and Twik finally came back with a new and improved system. I saw the scan traffic for one day and then back to normal!! That's dedication to your product and your reputation. Even after resuming with the purchase, Twik still stayed engaged even going as far to demo new features and how I can extract maximum value from the data they provide. Looking forward to hitting new revenue highs!

Using app

2 months

Total reviews

5

Average rating

2.4

Developer Reply

Thank you for your updated review and for giving us the opportunity to make things right. We're thrilled to hear about your positive experience with twik and grateful for your patience as we worked through the challenges. Your feedback has been invaluable in improving our system and services. We're excited to continue supporting your journey towards new revenue heights and look forward to showcasing more of what twik can offer. Your trust and satisfaction are our top priorities. Here's to more success together!

1 / 5 Share

Aug. 25, 2023

Got charged without even using it!! I’m still waiting for my product to be ready and then advertise it, but this is just wrong, how can one create a business when you guys do this to people?? $50 without doing anything, honestly that’s just wrong

Using app

21 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for sharing your concerns. We understand your situation and want to clarify that twik is designed for stores with a certain amount of transactions, and it operates on a subscription basis. We are willing to absolve this misunderstanding and assist you in your business growth. Our team is reaching out to you now. We will work together to ensure your store's success with twik.

5 / 5 Share

Aug. 15, 2023

that app works i have had a lot of new customers the app is very easy to use and helps keep up with traffic to your store

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your positive experience! It's wonderful to hear that twik is effectively simplifying traffic management for your store. While twik doesn't generate traffic, it enhances user experiences, boosting engagement and conversions. We're excited about our journey together and look forward to your continued success!

5 / 5 Share

Aug. 14, 2023

Great app, all around awesome tool. 49/month sounds like a lot and it kind of is, but its well worth it.

Store

iThrift

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your positive review! Your satisfaction with twik's features and value motivates us to enhance your experience further. We're delighted to have you as part of the twik community. Your satisfaction is our motivation!

All reviews

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