Twik Personalization

Thank you for sharing your concerns. We understand your situation and want to clarify that twik is designed for stores with a certain amount of transactions, and it operates on a subscription basis. We are willing to absolve this misunderstanding and assist you in your business growth. Our team is reaching out to you now. We will work together to ensure your store's success with twik.

Thank you for sharing your experience. The bots you encountered upon installation are a one-time occurrence. Twik does not affect site traffic. We've reached out to collaborate and to find together the right solution for your store's success.

Thank you for your feedback. Twik is designed to improve conversion rates for stores already generating revenue. The plan you selected requires a minimum of 30 monthly transactions, as stated in its description. Despite your store not meeting that criteria, we have extended your trial free of charge. Customer satisfaction is our priority, and we're here to assist you in growing and optimizing your store. Our team has reached out to you multiple times but hasn't received a response. If you're interested, please let us know and we'll be happy to help. Thank you for your understanding.

Update: Our team was able to connect with you and demonstrate that twik does not slow down your website. We also offered to provide one-on-one optimization sessions to further improve your site's performance. Unfortunately, we have not heard back from you since our conversation. We remain committed to providing exceptional customer service to all our customers and hope to hear from you soon. Original response: Thank you for sharing your experience with us. We understand website speed and traffic are crucial, and customer support is our priority. twik doesn't impede website performance or traffic. We'll gladly conduct further optimization tests. We have contacted you multiple times, confirmed you received our email, and shared our customer support manager's personal email and an online meeting invite. We hope to improve your experience and address any concerns. Please check your inbox, and we look forward to hearing from you soon.

Roi here, twik's CEO. We take these matters very seriously. In the past, we've given you several refunds and kept you informed. We've collaborated with Shopify billing to issue full monthly refunds for all charges. Removing the app from your Shopify account can only be done by you. We'd like to work with you directly to guide you through the process and ensure a positive experience. Please check your inbox for an email from our team. We're dedicated to providing excellent customer service and resolving this matter promptly. Thank you for your understanding, and we hope to hear from you soon.

Thank you for sharing your experience. We apologize that our service did not meet your expectations, and we take this issue seriously. Rest assured that twik is designed not to slow down your site. Our team is ready to collaborate with you to identify any issues. We prioritize fast and efficient support for all our customers, and we hope to hear from you soon.

We’re sorry for missing your message and for any inconvenience it may have caused. We apologize, but it looks like the message was sent outside of our working hours. Our team has already reached out to assist you with the issue, and we would love to schedule a call to explore how we can compensate you and help your business. Please keep an eye on your inbox for our email, and we hope to hear back from you soon. Thanks for sharing your thoughts with us - we appreciate it!

Thank you for bringing this to our attention. We apologize for any confusion. We understand that you have had trouble unsubscribing and have been charged for using our app. We would like to remind you that disabling the app via settings does not remove it, and charges may still apply. Our team has reached out to you via email to assist you, but we have not yet received a response. Please reach out to us so we can help resolve this issue and provide a full refund if necessary. We would appreciate the opportunity to make things right and regain your trust.

Client satisfaction is our top priority. Unfortunately, your message has never reached us. Please accept our sincere apologies. You have received a full refund for your payments. For further assistance, our team experts will contact you directly.

Thank you for sharing your thoughts with us. We would like to remind that twik is not a marketing tool for driving traffic to your store. Twik increases your conversion rates and AOV by improving user journeys for already existing visitors. Upon checking your dashboard, we see that you didn't fiinish the learning period, meaning twik wasn't exposed to a sufficient number of visitors or transactions in order to begin the optimization process. The learning process may take between a few hours to several weeks, depending on your store's traffic. We are always happy to extend the trial period when this is the case. We'd be happy to schedule a call with to see how we could help your store grow.

We are sorry to hear you feel that way. Sometimes, a 30 days trial is not enough to create an uplift in sales, in which cases we are happy to extend the trial period. In order for twik to increase revenues, it must first be exposed to a sufficient amount of traffic and sales- only then it can optimize your conversion rates and AOV. We believe in transparency, value our customers and consider them as our partners. We'd be more than happy to jump on a call and see how our team may be able to assist you in increasing your store sales. We have sent you a mail regarding your issue, and hope that after understanding how twik works, you will give it another try. We look forward to hearing from you and creating a better experience for you.

Dear Christopher, we see that during your first 10 days of our trial period, twik had already increased your store sales by 23.9%. Please note twik is not a traffic acquisition app, but a personalization app designed to increase ther conversion rates of already exiting traffic. You reached out to our customer success team last week we replied to all your questions yet never heard back from you. Have you received our reply? Twik prides itself at its customer service and transparency, and we can assure you we are more than willing to get anything you're unhappy with sorted. You still have over two weeks remaining for your trial period and the revenue generated already presents an ROI of 5 months using our paid app. Our team had just sent you another email and we'd be happy to jump on a call and better understand why you're feeling dissatisfied with our service and how we might be able to assist.

We are sorry to hear that you feel this way. According to Shopify's billing system, you kept our app on for over 6 months. Since Shopify handles the entire billing process, we'd be happy to revert back to them on your behalf or schedule a call and sort any misunderstandings you might've had about our app usage or Shopify's billing, and of course provide you with a refund. Please email us with you contact details to support@twik.io so we could sort things out for you. Thanks.

We are sorry to hear about your latest experience with our app. However, can you please specify what seemed non-functional? Taking a look at our data, within the 5 days your store was installed, twik has managed to present to 22% of your users a personalized version of your site. We also managed to increase your 'Add to Cart Ratio'. We've sent you a mail to schedule a call and better understand your concern.

We are sorry to hear about your latest experience with our app. In order for twik to work, after the installation, the system is learning your website and your visitor's behaviour (aka. "learning mode"). The learning mode time may differ, depending on your website's traffic. We have sent you a mail regarding your issue. We are hopeful that after understanding how twik works you will give us another try, given the fact that this review was written on the same day you installed twik. We are looking forward to hearing from you and surely create a better experience for you.

Thank you for your feedback. We are very happy to work with you! Our basic automations are menu sorting, products sorting, analytics integration and currency localization. With twik plus you can explore our advanced automations. If you are interested, send us an email and we would be more than happy to tell you all about it.