Styledbytfa review for Twik Personalization
May 28, 2022
I’m not pleased with my experience with twik and have contacted support for a refund app states I was charged for something I did not approve or sign up for . I have requested a refund and want confirmation my subscription I never asked for was canceled twik did not work for my account and I would appreciate some type of communication from support soon . Please and Thank you
We are sorry to hear that you feel unhappy with your experience of our app. Our customer support is available Sunday to Thursday, 9am-7pm. If there was any misunderstanding regarding Shopify's billing or app usage, surely, we would be happy to get things sorted, by a call or email. According to Shopify's billing system, you installed our app on the 20th of April and uninstalled it yesterday. We would gladly speak with Shopify if you believe that the app was installed without your approval, and try to sort this issue for you. We have also just replied to your email with a link to schedule a call with us, so we'd be able to better understand this case and make our best efforts to assist you, including a refund. We have no intention of charging you if you did not benefit from using our app.
