Varto Jewelry review for TxtCart AI: BFCM SMS Marketing
Feb. 8, 2025
WARNING: Deceptive Billing & Horrible Customer Service I strongly advise DO NOT install this app! TxtCart uses misleading pricing tactics and unauthorized charges that are NOT clearly disclosed upfront. Hidden Fees: They claim it’s $29/month, but then sneak in 15% of cart recovery revenue WITHOUT proper consent. This is NOT explicitly stated before they start charging. Impossible to Get a Refund: Even after multiple disputes, they refuse to process a refund, ignoring Shopify's merchant protection policies. Terrible Customer Support: Rude, dismissive, and even threatened legal action just for asking for a refund! Completely unprofessional and unethical. Massive Overcharging: They kept charging me way beyond what was expected—my total fees were way higher than my actual earnings from their "service." Shopify Should Ban This App! I hope Shopify takes action because this is NOT a trustworthy app to do business with. If you care about your business, STAY AWAY from TxtCart. Do NOT fall into their trap!
Thank you for sharing your feedback. As TxtCart's founder, I feel it's important to address these claims directly as they are damaging to my business & false: Our pricing model of which includes many plans, includes a $29/month plus 15% of recovered revenue generated by us. This is clearly stated on the app listing page here, our external websites pricing page, signup flow, and terms of service. We believe in full transparency and never charge unauthorized fees. In fact, 100% of our billing is done through Shopify billing which is white labeled stripe. It's borderline a requirement for Shopify apps. This means we rely soley on Shopify, and are given no power to issue any sort of unauthorized charges. This merchant, was a TxtCart customer for over 6 months, and generated over $3.2K with our app at over a 5x ROI. Regarding refunds, our records show all charges were in accordance with our documented pricing structure. Our support team & Shopify maintains detailed logs of all interactions and we categorically deny any claims of unprofessional conduct or threats. This merchant reached out to Shopify who took our side in denial of refund, and thus resorted to publically defaming the company here unfortunately. We take pride in helping thousands of merchants recover abandoned carts through SMS marketing, with an average ROI of 18x for our customers. Our 4.8/5 rating on Shopify from over 500 verified merchants reflects our commitment to transparent pricing and excellent service. I invite anyone with questions about our service to contact me directly. We remain committed to helping merchants grow their business through ethical, affordable and effective SMS marketing.
TxtCart: SMS Marketing - #1 Conversational SMS for Shopify