Hextom: Upsell Sales Boost
Upsell, bundle, BOGO to boost sales with countdown and trust
Rating
4.8
feedback
1,557
chart
#30
All reviews
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June 18, 2024
These people don't bother responding. I have been chasing them for over 5 days. Nothing. I uninstalling them. You have been warned!
Dec. 13, 2020
a week gone, get one email reply. we use ELLA theme not working. they reply email very slow. they not want fix our theme, so they not reply email.
Thank you for your feedback. We have reached out to you by email and we have not heard back from you. We also checked your website and could not reproduce the issue you described. Please check your email account when you have a moment and let us know if there's anything else we can do to resolve this to your satisfaction.
April 3, 2020
It doesn't even provide actual bogo discount possibilities. It makes you use the shopify discounts, which limits you to having 1 automatic discount at the time. Very deceiving, as I only found out after having to pay 30 usd. Besides that, why don't you offer the option to select products based on collections?
May 7, 2023
No muestra inventario, no permite adicionar badges o imágenes de pago, la atención en servicio muy básica y genérica. Nuestra pagina se pone lenta con esta App, y el soporte es bajo. Incluso tienen respuesta automatizadas, o eso parece.
Hi, We're sorry to hear that you did not have a good experience with our Ultimate Sales Boost (USB) app. We sent you a couple of emails regarding the issues you described but we have not received a reply. If you did not receive our emails, please check your spam folder or contact us by sending an email to [email protected]. The issues you described are usually caused by a theme/app conflict or because our app has not been integrated into your theme. In either case, we should be able to quickly resolve this for you. Additionally, if you found that the app's widgets did not load quickly, we have a fast loading script that fixes this issue. Please contact us so that we can investigate and fix these issues for you.
Feb. 24, 2020
Some options doesen´t work for my template, i had the app for less than an hour and they still charged me the 10 dls. Want my money back.
May 20, 2019
This is a nice looking app but has a couple of serious holes. First off to me its a little dishonest as it suggests complete customisable functionality that you can't really test out until you spend $9.95 for the first month no free trial. Then it really is only 70% there with features that are half baked. For instance the Get-It-By timer/message on shipping the product has no way to put in non shipping days like Bank Holidays etc which makes it not really useful. The Sales Timer only works on a per customer basis and there is no way to set it to a global fixed time which for a 24 hours daily deal is useless. Then some functionality didn't support the theme I have which again there was no way to test before you buy it. Sorry I'm uninstalling and will be reluctant to add an app again with a trial. So overall not good sorry. Edit:- Even more dishonest If I try to review this from their app page it won't let me post a 1-Star review.
April 6, 2019
I want to give it a 0 star if possible. Used it for 1 day (basic plan), get stucked with a campain displaying problem. Wrote 2 emails to customer service, never get a reply. Very poor service!
Dec. 26, 2018
This app is not so good. Doesn't work well. I can't recommend to use it as it mess up your theme design.
June 22, 2020
*** Warning will add significant page speed penalties *** I've had to re rate my review, The app works well - however it has been over a year now since I first raised with the developer their substandard backend architecture. They serve their scripts out of a US based AWS S3 Bucket. Which apart from not being AWS best practice and is needlessly costing them extra to operate - it causes massive performance problems for sites outside of the US. In APAC I have a 1.5 second page delay added to =EVERY-= page. The worst part is, is that switching to a CDN (Cloudfront) as all great apps use and is essential in ecommerce is a 10 min job for them being already on AWS. The simply need to setup the CDN (5 mins) and change one line of code in their app.. Also as an AWS employee I've provided them the simple information needed to do this. They don't respond, either because it is too hard for them to bother or the speed of your website (and their cost base too!) is of no concern to them. Very dissapeointng. Shopify really needs to mandate that ALL apps use a CDN. It is basic web scale architecture.
Oct. 8, 2018
Playing with the app I realized I can hide/delete the trust badges and then other badges even I uninstall and reinstall the app, even I pause and delete the campaigns. Nothing works and the icons and messages are still there with all the efforts. I tried to make new campaigns in order to overwrite the initial campaign but nothing works. They treat me like an idiot (Sophie) telling me that is because of the browser cache even I send them 3 emails and they check. So money for nothing.