sportsupplies.us review for Ultimate Upsell & Cross‑Sell
July 18, 2019
I started using this app in 2018, it seemed to work good at the time and my up sales were selling but then in 2019 after running several adds with no sales or even add to carts from my up sales I checked into it further and the app has not been working for quite some time. I uninstalled the app and now still being charged for the app service. Not happy...I removed the app and do not wish to use any more, it was not working prior to the last 2 add campaigns, the products used were available, it used to work at checkout last year, I made no changes, I tested it several times and after still not working I uninstalled. I am not going to reinstall to have it checked again. I just do not want to be charged any more for an app that is not working.
Thanks for the feedback. Did you try to contact us previously for us to have a look at the issue? There might be many reasons, like maybe the upsold products were out of stock, that's one of many possible causes. If you still want us to have a look, please accept our login request. About the app charge, it happened because our app's billing cycle is different than your Shopify subscription billing cycle, meaning the app makes a charge and then a few days (or weeks) later, you pay your Shopify subscription and you're charged the app fees at the same time. We can process a refund if you wish to, up to the last 30 days (that's what Shopify's App Credits API allows us to do). Otherwise, you can open a refund request via Shopify Billing.
