Categories Uncomplicated
Add levels of categories and sub-categories for your store
Rating
4.5
feedback
58
chart
#2,369
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
22%
-
Less than a year
34%
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More than a year
40%
Reviews Summary
The reviews for the Categories Uncomplicated Shopify App are overwhelmingly positive, highlighting the app's ability to effectively organize categories and subcategories, improve navigation for customers, and provide valuable SEO benefits. Users appreciate the responsive and helpful support provided by the developer, Alex, who goes above and beyond to assist with installation, customization, and problem-solving. The app is praised for its simplicity, effectiveness, and the way it enhances the overall user experience on Shopify stores. However, there are a few negative reviews mentioning issues with app functionality, lack of support, and unexpected charges.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 12, 2024
This does exactly what it says it does, and is perfect for my needs with setting up larger collections on my site.
Brilliant! Thank you for taking the time to let me know. Best of luck with your store.
Feb. 19, 2024
I downloaded this app to try it, and now, a month later, I am charged $10 for something I'm not using or ever will use.
As you know, the first thing I did when I heard about your experience yesterday was refund your $10. As you haven't removed your review, please let me explain why your review is so unfair. I didn't charge you anything directly. You signed up to a billing agreement with Shopify when you installed my app. You committed, to them, to pay monthly for the app if you choose to keep using it beyond the 10-day free trial period. This billing agreement can be terminated at any time by simply uninstalling the app, at which point Shopify only charge you for whatever you've used, to the nearest whole month, one month at a time. To cancel this agreement and not be charged anything, all you had to do was uninstall the app any time in the first 10 days. You didn't do that. I checked with Shopify to see if they'd made a mistake. I don't think they did. You installed the app on 1st February. You uninstalled the app on 19th February. 19 days is longer than the 10 day trial period, so you were charged. You could have contacted Shopify if you thought the charge was made in error. You didn't do that. I appreciate storeowners are stretched and it's easy to forget to uninstall when you get busy with other things. My policy has always been to refund the first month's subscription fee if a storeowner goes a few days over the 10-day trial and contacts me so I can refund any charge. You didn't do that. I've spent 7 years building my app and I go out of my way to provide a high-quality service to my customers. My ability to continue to provide that service to storeowners is wholly based on that reputation and therefore the reviews I receive. You've given me an immensely damaging 1-star review, based on a Shopify billing policy over which I have no control or influence. The only thing I could have done is refund your $10, which I would have done gladly had you contacted me. Indeed, I did refund your $10 yesterday as soon as I heard about your experience.
Feb. 13, 2024
Technical support is responsive, thoughtful and professional. Unusual to find app developers who are so conscientious and really do seem to put their clients' needs above their own. The app works well - does exactly what it claims - and the support is second to none. Strongly recommend this developer and app.
Thank you so much for your reviews from your two stores. I really appreciate the feedback and I'll keep doing my best.
Feb. 9, 2024
Does exactly what it says on the tin. But more than this; the support (from Alex, the developer) has been timely, professional, considerate and quite the opposite of self-serving. It is sadly too rare to find app developers who are so conscientious and truly put their clients' needs over their own. The app works well and the support is second to none. Well done - and thank you to Zoom Buzz. The Shopify app store needs more dev like you guys.
Jan. 23, 2024
Excellent follow up support from Alex. His support videos are also first class and very succinct. Categories Uncomplicated provides excellent structure to a store, especially those with large numbers of categories. Essential for ease of navigation for the customer and SEO.
Thank you for your review. I'll definitely keep making the videos and pushing the app forward.
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