All reviews

Rating Breakdown

  • 5
    95% (54 ratings)
  • 4
    2% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    4% (2 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 13, 2024

Technical support is responsive, thoughtful and professional. Unusual to find app developers who are so conscientious and really do seem to put their clients' needs above their own. The app works well - does exactly what it claims - and the support is second to none. Strongly recommend this developer and app.

Using app

--

Total reviews

9

Average rating

4.9

Developer Reply

Thank you so much for your reviews from your two stores. I really appreciate the feedback and I'll keep doing my best.

5 / 5 Share

Feb. 9, 2024

Does exactly what it says on the tin. But more than this; the support (from Alex, the developer) has been timely, professional, considerate and quite the opposite of self-serving. It is sadly too rare to find app developers who are so conscientious and truly put their clients' needs over their own. The app works well and the support is second to none. Well done - and thank you to Zoom Buzz. The Shopify app store needs more dev like you guys.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 23, 2024

Excellent follow up support from Alex. His support videos are also first class and very succinct. Categories Uncomplicated provides excellent structure to a store, especially those with large numbers of categories. Essential for ease of navigation for the customer and SEO.

Using app

22 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. I'll definitely keep making the videos and pushing the app forward.

5 / 5 Share

Dec. 15, 2023

Using app

Almost 7 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 25, 2023

Great app. Alex is fast with his responses, and takes the time to visit your site and see how everything is working. We ended up solving the problem I was having together using some unique workarounds. Alex did all of this while I was still on the trial period and not even paying yet. I look forward to continuing to use this app, and hopefully other apps that Alex and this developer come up with in the future.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 17, 2023

We have used Categories Uncomplicated for many years, since the beginning of our online store, without problems. Everything works perfectly. Recently, we had an issue with the front end online, and Shopify tech support identified the problem as being Categories Uncomplicated. Except it wasn't. Alex, when contacted, jumped right in to help and identified the actual problem. Even though he didn't need to since the issue had nothing to do with him or the app, he still took the time to look at our store and give me the instructions needed to solve the issue. At the risk of sounding like Bill and Ted, it was most excellent service. I highly recommend this app and company.

Using app

Over 6 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 6, 2023

Alex was very quick to respond to support requests and was very helpful. He was able to pinpoint the issue and help us fix it quickly. Thank you very much Alex.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 10, 2023

Alex is amazing! He not only handled my initial frustration (due to my own lack of understanding, not his fault) well, but he went above an beyond in helping to get me set up correctly with the app. We recently upgraded our Dawn theme, and this app is a perfect addition to our new set up. The most amazing thing of all though, is that when I asked if Alex could create and adjustment that allowed the option of the category icons to disappear once someone scrolls to page 2+ of the products on the page, he responded and did it! It took only a week or two and that additional feature completed our overall layout, and made us a #1 fan of Alex and this app! Thank you thank you thank you!!!

Store

TSC

Using app

21 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 8, 2023

This app fulfilled our needs of having multiple tiered categories and sub-categories in our Shopify store. Alex is also responsive to our tickets and is helpful. Fully satisfied with the app!

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 18, 2022

Great App! Does a great job with breadcrumbs and categories icons! The support is awesome! Alex always helps with whatever you need!

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 11, 2022

Really simple app and was totally a lifesaver. We had some questions and Alex was really understanding and an amazing help

Using app

8 days

Total reviews

2

Average rating

3.0

5 / 5 Share

Sept. 7, 2022

Amazing app! Migrating from Magento with a large store with over 1000 collections, we have been scratching our heads for weeks trying to work out how to organise our categories and collections for effective SEO. At this point we've only used the breadcrumbs feature of this app, however I already can wholeheartedly recommend it. If you're serious about optimising your website for search engines this app really solves the issue of inadequate breadcrumbs on the Shopify platform. Alex has been kind enough to guide us in some small tweaks and his support is quick and responsive.

Using app

15 days

Total reviews

8

Average rating

4.5

5 / 5 Share

Feb. 21, 2022

Alex the developer was very quick to respond to support requests and was very helpful with how his app is setup for Online 2.0 themes, this is the best app on shopify for large collections. I would give 6 stars if i could. Get this app enough said!

Using app

Almost 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 10, 2021

I needed to present my categories in a very specific way, which was not possible with the theme that I am using. Between what I was expecting from this app and what I could do was an amazing and pleasant surprise. The categories can be placed in different ways, also the possibility of having breadcrumbs that really work without creating new scripts is an amazing feature. For the support I couldn't be happier, Alex is very clear and precise when helping, the first automatic message, in a professional way, explains his availability for answering in person and he offers reliable solutions when answering our questions. The major point is the integration of this app with 2.0 themes. I love this app, it surpasses every expectation, very professional support and hope Alex will keep his amazing work.

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 31, 2021

Very useful app, and Alex is very responsive and helped us find the root of a problem very quickly ! Thanks :)

Using app

Over 2 years

Total reviews

3

Average rating

4.7

5 / 5 Share

March 4, 2021

We've been looking for a solution to manage categories and subcategories for a long time and this app has surpassed our expectations. On top of that the SEO metadata is an invaluable bonus. The support provided has been superb and we're beyond pleased with the results. Many thanks for providing this solution and for the first-rate customer care. Highly recommended!

Using app

About 18 hours

Total reviews

17

Average rating

5.0

5 / 5 Share

Aug. 11, 2020

The app works perfectly! Form an SEO perspective, using this within a filter system is awesome since you can link to collection pages vs filtered pages. Alex and the support team is really helpful, in fact, they were pivotal in helping to get this up and running to our specifications. Well worth it!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2020

Brilliant app - solves a problem that Shopify should sort out, especially the breadcrumbs. Not the easiest to install unless you know the Shopify code, but the support is superb. Highly recommend. See it in action here: https://halcyonblue.com/

Using app

2 months

Total reviews

11

Average rating

5.0

5 / 5 Share

Jan. 9, 2020

This app accomplished exactly what I wanted it to. Much better than the native collection/sub-collection and breadcrumbs features that came with my theme. Users can now see exactly where they are in the navigation tree of the site. Alex, the developer, provided very quick and helpful responses to my questions about styling to match my site. Friendly service, would recommend to anyone looking to more effectively organizer their site.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2019

The support was great. Be sure to check your spam box if you reach out for help. Thank you Alex you went above and beyond.

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

I have attempted to contact you, prior to your review by email three times and through your store. I suspect your SPAM filter has blocked these attempts. In an effort to provide the same excellent support my other customers have received, I also searched for your business online, messaged you on Facebook and called your US phone number (from the UK) 3 times. I'm now all out of options, but I hope that I can get hold of you because, as I've emphasised all the way through this process, I am really keen to help. Also I can confirm you have not been charged anything this far. I offer a free trial for 10-days from when you installed the app (5/12). Best of luck with your store.