Unified Repairs Support
All-in-One Repair Management Software
Rating
4.6
feedback
4
chart
#3,222
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
50%
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Less than a month
0%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The app has received a mix of positive and negative reviews from users. Positive aspects include the user-friendly interface, the ability to collect customer information efficiently, and the control over return flows. Users appreciate the free plan but mention a limitation of 10 tickets per month. Some users encountered small issues when upgrading. On the negative side, users have pointed out missing basic features such as language customization for layouts and links, and the inability to translate templates. Additionally, there are concerns about the search function for adding customers to tickets, as it does not allow proper searching by name.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 8, 2024
Jan. 30, 2023
Love the app and the user interface so far. It allows us to collect more info from the customer and control the flow of returns so nobody's time is wasted. The free plan is awesome and we can't wait to upgrade to the paid plan so we don't have to worry about the 10 tickets per month limit. Small hiccup in upgrading.
Sept. 8, 2022
Installed The app, no problem so far. App is basic missing even basic features wich are important. Like a translating / language feature for customizing lay-outs and links. Dont know why app is opening external link for creating new repair and not in the current website domain. App is something I have been looking for, for my business to log repairs. Would like to transfer the technicians Remarks to invoice wich is not possible at this time Not sure if price per Month is ok, when templates Cannot be Translated for my country Regards, Peter van Dongen
Aug. 15, 2022
App works well for our basic needs, however, the search function to add a customer to a ticket does not allow you to properly search by name (You have to use email or phone #, if you search name every person with that name comes up). The app is very helpful in allowing us to track our machine repairs across both stores. Overall, very happy to have this app available to us and with minor tweaking, we would easily give it 5 stars.
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