Unified Repairs Support
All-in-One Repair Management Software
Rating
4.8
feedback
4
chart
#4,482
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
25%
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Less than a month
0%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for the Shopify App are generally positive, with users praising the user interface and the ability to collect customer information efficiently. The free plan is appreciated, but some users encountered issues with upgrading to the paid plan. On the downside, some users found the app to be basic and lacking important features like language customization and the ability to translate templates. There were also concerns about the search function for adding customers to tickets. Despite these drawbacks, users found the app helpful for tracking machine repairs across multiple stores.
Highlights
Review RSS Feed
All reviews
Dec. 15, 2025
Demasiado elevado el precio mensual de 14 usd debido a que la aplicación es visualmente muy muy triste pobre. tiene pocas opciones, tendria que existir una parte cliente y otra empresa, donde ambos se comuniquen y adjunten fotos de las reparaciones, tambien un boton que después de inspeccionar el aparato a reparar tenga un botón el cliente para pagar. después de esto el cliente visualmente en su panel podrá ver en todo momento una linea visual con los estados de reparacion de su aparato, una linea visual desde que llega, hasta que sale reparado con varios estados. Importante añadir el idioma español Gratis amigo esto es de pobres cobrar un idioma en una app. Si usted desea hacer algunos cambios super importante esta app cambiare mi reseña, ya que solo necesita cariño y amor esta app para que sea buena, pero usted la tiene olvidada
Hello, thank you for taking the time to share your feedback. We’re sorry to hear that the app did not meet your expectations. From day one, Unified Repair Support has been designed as a simple and functional solution, focused on covering the most common repair-shop workflows. All available features are outlined in the app listing and documentation, and for most merchants, the app covers almost standard repair-management requirements. Regarding the points you mentioned: - The $14 USD monthly price reflects ongoing maintenance, support, and ongoing development of the app. We understand that pricing suitability can vary depending on individual business needs. - The advanced features you described (separate customer panel, two-way photo sharing, visual repair timeline, inspection-based payment button, etc.) are custom or enterprise-level features and are not part of the current scope of the application. - Regarding language support, the app is currently offered in English only. Multilingual support has never been advertised as an included or paid feature. Additionally, we would like to clarify that your store has been using the Free plan for an extended period, and no paid subscription has been purchased so far. The feedback provided relates to features and pricing of plans that have not yet been used. Every business has different requirements, and we fully respect that the app may not be the right fit for everyone. However, leaving a one-star review solely due to missing features that were never promised does not accurately reflect the app’s actual functionality or performance. We truly value constructive feedback and are always open to improvements. If you would like to discuss possible future enhancements or explore whether existing features can better fit your workflow, our support team would be happy to assist. If at any point you feel the app provides value within its intended scope, we would genuinely appreciate it if you reconsider your review. Thank you again for your time and feedback. — Unified Repair Support Team
Jan. 30, 2023
Love the app and the user interface so far. It allows us to collect more info from the customer and control the flow of returns so nobody's time is wasted. The free plan is awesome and we can't wait to upgrade to the paid plan so we don't have to worry about the 10 tickets per month limit. Small hiccup in upgrading.
Sept. 8, 2022
Installed The app, no problem so far. App is basic missing even basic features wich are important. Like a translating / language feature for customizing lay-outs and links. Dont know why app is opening external link for creating new repair and not in the current website domain. App is something I have been looking for, for my business to log repairs. Would like to transfer the technicians Remarks to invoice wich is not possible at this time Not sure if price per Month is ok, when templates Cannot be Translated for my country Regards, Peter van Dongen
Aug. 15, 2022
App works well for our basic needs, however, the search function to add a customer to a ticket does not allow you to properly search by name (You have to use email or phone #, if you search name every person with that name comes up). The app is very helpful in allowing us to track our machine repairs across both stores. Overall, very happy to have this app available to us and with minor tweaking, we would easily give it 5 stars.
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