Unified Repairs Support
All-in-One Repair Management Software
Rating
4.0
feedback
5
chart
#3,269
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
0%
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Less than a year
80%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative aspects highlighted by users. Positive feedback includes praise for the user interface, the ability to collect more information from customers, and the control over the flow of returns. Users appreciate the free plan but mention a small hiccup in upgrading to the paid plan. On the other hand, negative feedback revolves around missing features such as language customization, the inability to translate templates, and issues with searching for customers by name. One user experienced a significant loss of data due to a server change, leading to frustration and a delay in response from the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 7, 2024
I lost all my pictures. I was counting on this app to track all of my repairs, but they made a change in the server after pictures wouldn't load, and now I can't access the pictures of all of my clients' repair items. No immediate response when I message them, even though it says 24/7 support. Very upsetting and unprofessional. Edit: They responded a day later. The data is lost (they will back up in the future, but that doesn't help retrieve the list pictures). That could potentially mean a loss of thousands of dollars on a customer's misidentified piece.
Thank you so much for putting your trust in our app and going with us from quite sometime. We sincerely apologize for the inconvenience and frustration you've experienced due to the recent issues with our app's impacted a few of our customers and we understand the seriousness of this situation. We want to assure you that we are taking this matter very seriously, and we are actively working to rectify the situation and prevent such incidents from occurring in the future. Our team is already working closely with you. Please know that we are here to support you during this time. If there's anything specific we can do to assist you further or if you have any questions, please don't hesitate to reach out to us. Your satisfaction and trust are of the utmost importance to us, and we are dedicated to earning back your confidence in our service. Once again, we apologize for any inconvenience this has caused you, and we appreciate your understanding and patience as we work to resolve this matter. Sincerely, Yity Apps Team
Jan. 30, 2023
Love the app and the user interface so far. It allows us to collect more info from the customer and control the flow of returns so nobody's time is wasted. The free plan is awesome and we can't wait to upgrade to the paid plan so we don't have to worry about the 10 tickets per month limit. Small hiccup in upgrading.
Sept. 8, 2022
Installed The app, no problem so far. App is basic missing even basic features wich are important. Like a translating / language feature for customizing lay-outs and links. Dont know why app is opening external link for creating new repair and not in the current website domain. App is something I have been looking for, for my business to log repairs. Would like to transfer the technicians Remarks to invoice wich is not possible at this time Not sure if price per Month is ok, when templates Cannot be Translated for my country Regards, Peter van Dongen
Aug. 15, 2022
App works well for our basic needs, however, the search function to add a customer to a ticket does not allow you to properly search by name (You have to use email or phone #, if you search name every person with that name comes up). The app is very helpful in allowing us to track our machine repairs across both stores. Overall, very happy to have this app available to us and with minor tweaking, we would easily give it 5 stars.
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