Unified Repairs Support

To be honest, I had some reservations about this app initially and shared the same impressions as some of the mixed reviews here. However, once we actually installed it and started using it in our daily workflow, it completely changed our mind. It has genuinely made managing our daily tasks much more efficient. The app is absolutely worth using, though there is still some room for improvement. It would be amazing to see the developers add features like multi-language support and a multi-form setup in future updates. Overall, it's a solid tool that provides real value to our operations!

Unified Repairs Support is a good enough software. It’s nothing exceptional (but it’s also only 15$/month). It’s not a replacement for a repair-shop first POS system, but it can help manage your store with some useful features (like email messaging and a customer portal). The dev team is quite responsive, able to help via WhatsApp within 12 hours of a message. The biggest problem with the software isn’t the software itself - it’s Shopify. Shopify isn’t built for repair shops; I’d highly recommend checking out some other softwares instead of Shopify. But if you’re using Shopify (possibly for e-commerce, maybe you’re already in a yearlong contract), unified repairs support is a good enough solution.

App works well for our basic needs, however, the search function to add a customer to a ticket does not allow you to properly search by name (You have to use email or phone #, if you search name every person with that name comes up). The app is very helpful in allowing us to track our machine repairs across both stores. Overall, very happy to have this app available to us and with minor tweaking, we would easily give it 5 stars.