UpForm Contact Form & Popup
The reviews for this Shopify app are mixed, with a combination of positive and negative feedback. On the positive side, users appreciate the app's functionality and ease of use. Many users find it easy to style and implement forms, with fast and helpful support from the team. The support team is praised for being responsive, patient, and reliable, especially in assisting with integrations and technical issues. Users also mention that the app is actively adding new features based on user suggestions. However, on the negative side, some users have experienced issues with the app not displaying all functions properly on the screen. They also mention difficulties in editing the form's position on the page and limitations in theme editor customization.
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This app aside to being awesome in its features, has the best of customer support services i have ever encountered. Rapid and honestly successful problem-solving. Totally recommend.
this app doesn't work. First of all, not all functions are visible on the screen, they are hidden by the bottom edge of the screen. Why did the created form bind itself to the page, so that I can no longer design the page in the theme editor, and I can no longer change the position of this form on the page. What is the use of the add code if you select the form in the app block but it is already sprawling on the page and does not move anywhere
Thank you for your feedback and for taking the time to share your experience. We’d like to clarify that the first issue you encountered (some functions being partially hidden on smaller laptop screens) was caused by a display styling issue, which our team has already fixed. We have also informed you about this update, and the app should now work normally on your device. Regarding the form placement issue, this happened because UpForm offers two different publishing methods for different use cases: - Automatic placement: the form is automatically inserted into the position you select (Top or Bottom), which is designed to stay fixed in that location. - Theme section placement: the form is added through your Shopify theme editor as an app block, allowing you to freely move and reposition it just like other theme sections. We have already sent you detailed guidance on how to use the second method based on your intended setup, and we’d be grateful if you could try those steps and let us know the result. Our team is always happy to help further if needed. We truly care about making sure every merchant has a smooth experience with UpForm, and we remain available anytime you need assistance.
Such an amazing app! Also, the team over at UpForm is incredibly helpful and attentive! I contacted them about a question I had about their floating pop up form and was helped out in minutes! Love it!
Thank you so much for your wonderful review and kind words. It truly means a lot to our UpForm team to know that you had a great experience with both the app and our support. We’re especially happy to hear that our team could assist you quickly with your floating popup form question and help you get everything sorted within minutes. Our goal with UpForm is to provide not only flexible and easy-to-use form solutions, but also responsive support whenever our merchants need assistance. Thank you again for your trust and recommendation. We’re always here if you ever need any further help or have new ideas you’d like to explore with UpForm.
Excelente, una app que cumple lo que promete.
Muchas gracias por tomarse el tiempo de compartir su opinión. Nos alegra saber que la aplicación cumple con lo que promete y que está satisfaciendo sus expectativas. Nuestro objetivo es ofrecer una solución confiable que le permita crear formularios fácilmente, captar clientes potenciales y mantenerse conectado con sus clientes de manera eficiente. Si en algún momento necesita ayuda para optimizar sus formularios, configurar automatizaciones o integrar herramientas de marketing, estaremos encantados de ayudarle. Gracias nuevamente por su confianza y le deseamos mucho éxito con su tienda.
Thank you for the 5-star rating, we truly appreciate it. It means a lot to our UpForm team to know you had a positive experience with the app, even in such a short time. We hope everything has been smooth and easy for you so far. If you need any help with setting up your forms, customizing the design, or exploring more advanced features, feel free to reach out anytime. Thanks again for your support, and wishing you great success with your store.
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