File Upload by Uploadery
Let customers upload their own images or files on Shopify
Rating
4.7
feedback
401
chart
#1,164
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
5%
-
Less than a month
24%
-
Less than a year
48%
-
More than a year
21%
Reviews Summary
The reviews for this Shopify app are quite mixed. On the positive side, many users praise the excellent customer service provided by the app's support team. Customers appreciate the quick response times and the willingness of the support team to go above and beyond to resolve any issues. The app's functionality, such as allowing customers to upload files and customize products, is also highlighted as a positive aspect. However, on the negative side, some users have experienced issues with the app's compatibility with certain themes or third-party page builders. Additionally, there are complaints about the complexity of setting up the app and the lack of transparency regarding updates that may affect its functionality.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 27, 2025
Great customers service attached with this app. Help installing code was easy and very helpful.
Feb. 6, 2025
Don't make the same mistake I made going with this app over the countless others that are sooooo much better then this and less expensive. I made the costly mistake of trusting this app for my store and had countless option sets which took a long time to set up. 1st off, they lack the functionality to edit your order in the cart which literally every OTHER options app offers and they charge you extra if you want to allow customers to upload their files which is a basic functionality for other options apps. The biggest issue I have with this app is the lack of support and transparency. There was recent an update with shopify that made this app not function properly, but they decided to not tell their users. This ended up costing me $1000's of dollars in sales since customers couldn't even add to their cart, the only reason i knew was because i started to get customer complaints. When i reached out to them, they ended up saying that it was due to shopify making an update and that they weren't able to do anything about it. I reached out to shopify, and they did confirm that they performed an update to their api's which is common but that all apps are made aware of any type of updates weeks or months in advance so they can properly update their apps to not have any issues. The fact that infinite options has as many downloads as they have you would expect them to at least tell you that they will not be able to function the way they were, but no they decided to omit that information and just wait until users noticed. Their support team is literally a joke, if you're reading this go check out all the other options like hulk, globo, avis, and various others that are less expensive but offer wayyyy better functionality, the difference is not even close. I wish i would have never installed this app and saved myself the countless hours of having to migrate to a different app, let alone the thousands of dollars that this app ended costing me by not working as it should've. I hope that my post helps at least 1 person not make the same mistake that i made and chooses to offer their product options with an actual reliable app.
Jan. 29, 2025
Customer support is amazing. The install team was able to make several updates for me within hours of my request. Having file upload saves us so much time
Nov. 1, 2024
Support is amazing, couldnt find a way to install (my issue not app) support done it all for me with no issues
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