Upnova ‑ Cart Upsell & Offers
All reviews
Best upsell app i have tried so far. Way less spammy than others, and good customer support too (which is also rare for many apps). Do recommend :)
Beware — Billing Without Delivery & Concerning Unethical Business Practices We selected Upnova after being assured multiple times that billing would only begin once the app was properly set up and live on our store. That never happened. The app was never active, never processed a single order with proper set-up, and remained incomplete — yet we were charged USD$500 per month for 3 months (over $1,500 total) for no delivered value. When we raised this, the company — including CEO Son Chu — defended the charges. In our experience, the approach felt deceptive and lacking in basic business ethics. Instead of owning the issue or fixing the setup, they insisted on billing for a product that was never usable. If you run an ethical and honest business, and care about transparency and integrity matter to your business, we strongly recommend thinking twice before installing Upnova. There are many Shopify apps that deliver real value — not invoices for unfinished promises and running an unethical practice.
We delivered a custom setup exactly as requested, communicating with you multiple times throughout the process — including reminders about your trial and cancellation policy. Despite our repeated outreach, you did not respond during or after the customization period. After several weeks of dedicated work from our team, you were unresponsive for over a month and later requested a full refund without providing any reason or feedback regarding the setup you had approved. Our money-back guarantee and service terms were clearly communicated in our meetings and through email correspondence. Your statement that “billing would only begin once the app was properly set up and live on our store” is inaccurate. At no point in our recorded meetings or written communication did we make such a commitment. All agreements and expectations were transparent from the start.
Upnova has been a game-changer for our store. It runs all our cart and upsell logic seamlessly and has generated a huge amount of additional revenue through smart upsells. The app is powerful, flexible, and easy to use - but what really sets it apart is the team behind it. The support staff are incredibly helpful and proactive in providing helpful advice and troubleshooting - they’ll even jump in and help create promotions for you. Highly recommend to anyone looking to increase AOV and streamline their checkout experience.
Thank you for such a wonderful review 🤩
This is hands down one of the best apps on Shopify. It’s not just another plug-and-play tool where you’re left alone with a few tutorial videos to figure everything out. Most apps make you guess which offers will work. But the team behind this app- Son and Kevin actually took time to understand my business and created custom tailored offers that fit my brand. It’s been just one month since installing the app, and our Average Order Value has already increased by 24% Huge shoutout to Kevin, Son, and Matias, they’re not just helpful, they’re incredibly smart and strategic. I’m excited to keep building more offers with them and scale even further.
Love the review! This means a lot to us!
I have really appreciated UpNova customer support-- they are always really helpful with figuring out the solution to problems as they come up and I have been really grateful for this feature!
Thank you so much for the review
Great help with setting up and any changes, couldn't recommend more.
We made $225,329.53 in extra revenue this year so far, and don't plan on stopping any time soon. This app combines the best of all the upsell/cart apps we've tried into 1 unified platform. - The number is getting closer to $300k
We love you! ❤️
Teaming up with the UpNova crew has been a total game-changer for us. Ever since we added their upsell offers, our average order value has been going up every month—and the extra revenue at checkout has been amazing. We've seen a 30% boost in conversions, which is huge! What really makes UpNova special is how thoughtful and hands-on they are. They didn’t just drop in a plug-and-play upsell tool—they took the time to understand our business and build a strategy that actually works for us. On top of that, they helped us improve our whole sales funnel, which made the buying experience smoother for our customers and increased our profits. If you’re serious about growing and want to get more out of every sale, this app is a no-brainer. Son and Tomi are awesome—super smart, easy to work with, and genuinely care about helping you succeed. Can’t thank the UpNova team enough for everything they’ve done!
Onboarding was a smooth process and the app has raised our aov by quite a bit. Professional team that knows what they are doing.
Partnering with the UpNova team has been a game-changer for our business. Since implementing their expertly designed upsell offers, our average order value has climbed steadily month after month. The boost in revenue at checkout has been remarkable and has boosted conversions by 30%. What truly sets UpNova apart is their strategic approach. They didn’t just deliver an upsell solution—they built a customised strategy that fits our business perfectly, while also helping us refine our entire sales funnel. The outcome? Higher order values, stronger profit margins, and a smoother, more enjoyable customer journey. If you're serious about scaling and want to squeeze the most value from every transaction, this app is a no-brainer. Son and Tomi are outstanding—smart, responsive, and genuinely committed to your success. Their hands-on support and expertise have made a massive impact for us! Thank you so much Upnova team.
Without doubt, my favourite AOV APP on Shopify. I tried Rebuy, but this is a game changer for AOV and many other cool features. The support is amazing, and the ROI using the app is the best.
This app is awesome. By far the best cart drawer/offer builder app out there. The design is minimalist, modern and integrated perfectly with the offers. Worth every penny.
Very good experience working with UpNova. From our first call I have been really happy with the support from the team. They set me up with my first two offers and have assisted in optimising these now that they are live. I had a technical limitation/conflict with another app which Son resolved for me in about 1-2 days which is very good customer service! The app with the conflict wouldn't support me, so I am doubly impressed I have seen approx 10% increase in AOV and we will be further adding offers to the app shortly. Looking forward to further optimising the app
Since partnering with the UpNova team, we’ve seen our AOV grow consistently month after month. Their expertly crafted up sell offer has significantly boosted our revenue by converting more customers at checkout. Not only did they create a seamless up sell strategy tailored to our business, but they also provided valuable insights on optimizing our entire sales funnel. The results speak for themselves—higher order values, increased profitability, and a smoother customer experience. If you're serious about scaling your business and maximizing revenue, I highly recommend this app. Son and Tomi are incredibly knowledgeable, responsive, and genuinely invested in their clients' success. Their expertise and hands-on approach have made a huge difference for us!
Has to be one of the most robust upsell apps out there. Extremely responsive support too! Great Experience!
Awesome job by upnova, we immediately saw a 16% increase in AOV after week one and the team is incredible and responsive.
Excellent app - we've boosted our AOV significantly since including UpNova in our services. We're consistently up 25% in AOV with every order since downloading and utilising the app. Son and his team are excellent!
Thank you so much for leaving such a wholesome review ❤️
These guys provide amazing service and great results. I wish all app developers were like them!
Thank you so much! You're the best!
Been using Upnova for just over a month now. Initially didn't see much results and I asked them for help. After going through our data, they made some recommendations and built everything for us. After 2 weeks, our average order value went up by 143% compared to the previous 2 weeks. Thanks to Son for always happy to help. Would highly recommend
Thank you so much for leaving us just the best review ever ❤️
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