upnova ‑ Bundles, Cart Upsell
Upnova Cart with Upsell, Cross-sell, Popup, Discounts Bundle
Rating
4.9
feedback
51
chart
#1,315
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Oct. 25, 2025
Beware — Billing Without Delivery & Concerning Unethical Business Practices We selected Upnova after being assured multiple times that billing would only begin once the app was properly set up and live on our store. That never happened. The app was never active, never processed a single order with proper set-up, and remained incomplete — yet we were charged USD$500 per month for 3 months (over $1,500 total) for no delivered value. When we raised this, the company — including CEO Son Chu — defended the charges. In our experience, the approach felt deceptive and lacking in basic business ethics. Instead of owning the issue or fixing the setup, they insisted on billing for a product that was never usable. If you run an ethical and honest business, and care about transparency and integrity matter to your business, we strongly recommend thinking twice before installing Upnova. There are many Shopify apps that deliver real value — not invoices for unfinished promises and running an unethical practice.
We delivered a custom setup exactly as requested, communicating with you multiple times throughout the process — including reminders about your trial and cancellation policy. Despite our repeated outreach, you did not respond during or after the customization period. After several weeks of dedicated work from our team, you were unresponsive for over a month and later requested a full refund without providing any reason or feedback regarding the setup you had approved. Our money-back guarantee and service terms were clearly communicated in our meetings and through email correspondence. Your statement that “billing would only begin once the app was properly set up and live on our store” is inaccurate. At no point in our recorded meetings or written communication did we make such a commitment. All agreements and expectations were transparent from the start.