UpOrder (formerly Spently)

Oct. 19, 2023

Very Satisfied with this app! customer service people go above and beyond to help where needed.

Sept. 28, 2023

Jumping into UpOrder was a solid decision. It's straightforward to use, and our post-purchase email game has seriously leveled up. And speaking of leveling up, Tina from their team is awesome. If you're considering UpOrder, I'd say it's worth a shot.

July 12, 2023

I personally do not have anything negative to say about UpOrder - What I love the most is the team and how responsive they are. They have helped tremendously with any initiative we may have.

April 7, 2023

UpOrder has been great! The emails have generated tons of revenue for the store and their customer service and help has been top notch. Tina is always available to help us out with anything we need!

Dec. 6, 2022

I am a new user with this app and had questions on how to change email notifications. Cynthia was very helpful, helped my in a step by step process and was able to do what I needed to do and more. Great support and quick responses when I needed it. Thank you so much!

Nov. 11, 2022

UpOrder is great- user friendly and extremely effective. We've seen a significant increase in conversion rate and revenue from post purchase emails since we started using the platform. Their support staff is excellent as well, especially Tina! My days are jam packed and some projects have to go to the back burner. Tina's proactive approach and recommendations for improvements on top of her willingness to do the bulk of the legwork has made my life much easier. I highly value responsiveness and clear communication from vendors and Tina never disappoints. Definitely recommend!

Aug. 22, 2022

Timely manner, excellent assistance, guidance in all the process, we are completely satisfied with their customer service through all the set up of the emails. Thank you so much. Highly recommended 100%.

Aug. 15, 2022

Beautifully designed emails! I encountered a problem and originally left a 1-star review and sent an email. Customer service reached out immediately and the problem was resolved right away. Amazing customer service!! Thank you so much!!

July 27, 2022

I really love this app! Perfect for customizing the automated Shopify mails to your needs and much more. The support is awesome as well, fast, reliable and friendly. I had a good time so far :D

June 30, 2022

Spently has taken our transactional emails to the next level. It's given us both insight into performance as well as personalization features that we've never had before. Customer Service is A+. Our account rep Tina is super responsive and her expert opinion helps us to effectively optimize our program.

June 27, 2022

We have been using this app to communicate with our customers with the added value of upselling our customer. Tina especially has been great to work with and her support has been nothing short of spectacular.

June 6, 2022

The Spently app is a game charger for transactional emails. Emails are now on brand and we can add elements to upsell and winback customers. The customer service from the team is outstanding as well! Tina is always responsive and helps with any requests.

May 27, 2022

Nice App, good service from support team. Simple and effective. We deal directly with Tina and she's always prompt and helpful.

May 25, 2022

Good service. Great app. Looking forward to using this more in the future. We will continue to look for more ways to use Spently to service our customers.

May 24, 2022

EXCELLENT SERVICE--HIGHLY RECOMMEND--provided a good service and we are noticing results thanks so much for all your help

May 15, 2022

I've used Spently for 2 years now, and what I appreciate the most is that their team will set everything up for you in the beginning, and they're quick to react to any changes and updates. Super easy and saves a lot of time for me. Win-win!

May 5, 2022

This app is not just an app,.. it's a 'complete solution'. It is also backed by a team who offer exceptional service and support. Spently is proving to be a vital and worthwhile part of our overall customer journey and we're really happy with it. I would highly recommend it.

May 3, 2022

Very helpful support team, quick to respond and they always provide easy to understand steps to follow. Great app all around! Excited to see how much it helps out with sales.

April 2, 2022

This is exactly what I’m looking for in order to increase the LTV value. Tina is very professional and helped us set up all templates within one business day and made a great design for us based on our website following our brand guide. Strongly recommend this app and her service! Sincerely appreciate your help!

March 29, 2022

We were provided excellent customer service by Tina. She was friendly, patient, and answered all our questions clearly and efficiently.