UPS Shipping (Official)
World Class Shipping Automation Powered by Itembase
Rating
4.5
feedback
94
chart
#50
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
0%
-
Less than a month
35%
-
Less than a year
52%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include excellent customer support, quick response times, and helpful assistance in resolving issues. Users appreciate the ease of installation and operation of the app, as well as its time-saving features for processing orders. On the other hand, negative feedback revolves around issues with syncing Shopify orders to UPS, incorrect shipping cost calculations, and difficulties in logging in or activating shipping. Some users also mentioned specific problems with the app's functionality, such as inaccuracies in reading orders and lack of support for certain UPS services like Ground Saver and SurePost.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 16, 2024
Doesn't support checkout rates, so there was no way to expose UPS to customers, and it tried charge me literally 3-4x as much for UPS shipping labels as Shopify's built-in UPS labels. This app was charging more for the slowest UPS service than Shopify charged for the fastest UPS service! Completely absurd.
Hello, thank you for your message. The app does not advertise that it supports Checkout Rates. The Dashboard requires you to use your own UPS Account Number. The app itself does not deal with rates at all, it loads your (discounted) rates with your UPS Account Number. You can reach out to your UPS Account Manager to discuss the pricing. The app does not have any influence on this. While buying labels via Shopify, you're using Shopifys discounted rates. We're happy to answer all those inquiries in tickets when you upen them up with us by writing to [email protected] Thank you!
Nov. 12, 2024
Had an issue with importing orders from Shopify, got a quick help from the UPS team and everything was running smoothly shortly after.
Oct. 25, 2024
we have an issue with sync shopify orders to UPS ecommerce dashboard, it is a show stopper. Can you anyone help with it, please contact us.
Oct. 16, 2024
The App doesnt work as smooth as it should vs their competition. The main issues Ive seen are reading orders incorrectly from Shopify (especially with orders with several items) and certain orders dont get auto-fulfilled in Shopi when printing labels in the app (and we still dont know whats triggers this problem). Eitherway, this happens in a short amount of orders but I think it should get improvements. Regarding the CS support, the service has been great and helpful.
Hello, thank you for the review. Please open up a ticket with us regarding the issues you're facing so that we can work on solving these issues for you, specifically the ones that you're mentioning in your review. Thank you Team ecommerce.help
Oct. 13, 2024
WE HAD AN ISSUE WITH NOT BEING ABLE TO CONNECT WITH OUR UPS DASHBORAD THROUGH OUR SHOPIFY APP. BUT WITH A LITTLE HELP FROM THE SUPPORT TEAM WE GOT IT FIXED AND ALL BACK RUNNING SMOOTHLY. THANKS FOR YOUR GREAT SUPPORT
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