UPS Shipping (Official)
World Class Shipping Automation Powered by Itembase
Rating
4.8
feedback
82
chart
#142
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
0%
-
Less than a month
40%
-
Less than a year
51%
-
More than a year
5%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting the exceptional customer service provided by the support team, especially by Ruben Miller. Users appreciate the quick responses, effective solutions to issues, and the willingness of the team to go above and beyond to assist with setup and troubleshooting. The app is praised for its user-friendly interface, seamless integration with Shopify, and time-saving features like processing orders and printing labels. However, there are a few negative reviews mentioning difficulties in account connection and app crashes, but these issues were promptly addressed by the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 27, 2024
If you are an IOSS-registered business, this app is currently unworkable, useless and you should avoid it. The software mis-declares commercial invoice details and values to customs/ups brokerage for international shipments (and this is meant to be an official app?) and then customs subsequently incorrectly charge our customers import tax and fees we have already paid via our IOSS intermediary! This Issue with the data they are providing UPS has been highlighted to the developers of the app on multiple occasions, with clear evidence of issues, even specifically detailing where we can see why issues are happening, and yet no resolution nor constructive feedback has been provided to date. It is totally unacceptable. If you are not IOSS registered or don't send any packages to the E.U then perhaps this issue won't affect you or your customers. But if you are like us, this app and the data it sends to UPS is completely useless and will cost you and lose you customers. This is a fact. We can provide the evidence of failure after failure. Overcharging after overcharging and no one could care less. Avoid at all costs.
June 3, 2024
Super fast support response every time I've encountered an issue with the app. 100% recommend
May 30, 2024
I need help logging into the app and activating my shipping. I am in the UAE and everything was sent via email. My problem is not solved yet.
Hello, we've tried to reach out to you a couple of times with different email address. We've also tried to schedule calls with you with one of our onboarding specialist but you did not reach back. Please get back to us by writing us to [email protected] or opening up a ticket on https://ecommerce.help
May 30, 2024
Very happy with the help of the support team so far! They emailed with me back & forth to help me configure the Dashboard and connect it to my Shopify Store
June 22, 2024
could not connect account
Hello, we've been trying to reach back to you 5 times but did not hear back from you. Please communicate with us so that we better understand your use case and if this can be handled with this App. Currently it seems like you're not producing any online orders but more through the Shopify POS in your brick&mortar store. We're also trying to schedule an onboarding call with you to understand the scenario better and provide solutions. Please get back to us on [email protected] We'd appreciate the collaboration!
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