UPS Shipping (Official)
World Class Shipping Automation Powered by Itembase
Rating
4.6
feedback
102
chart
#55
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
1%
-
Less than a month
33%
-
Less than a year
53%
-
More than a year
9%
Reviews Summary
The UPS Dashboard app for Shopify has received mostly positive reviews from users. Customers appreciate the fast and efficient customer support provided by the team, with specific mentions of helpful interactions with Ruben. The app is praised for its practicality in creating shipping labels and resolving delivery issues, saving users time in the process. Users also highlight the responsiveness of the support team in addressing issues and incorporating suggestions for improvements. However, there are some negative reviews mentioning issues with syncing orders, incorrect shipping cost calculations, and occasional app crashes. Despite these challenges, the overall sentiment is positive towards the app's functionality and the quality of customer service provided.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 18, 2024
For the past five years, we had been using the ShippyPro application for generating our shipping labels. We decided to try UPS's native application, and we couldn't be more satisfied. The app is user-friendly, seamlessly integrated with Shopify, and easily customizable to fit our needs. We requested an additional feature (package weight transfer), and it was implemented within 48 hours. Whenever we needed assistance, Ruben responded immediately, guiding us step by step and ensuring our issue was resolved before letting go. Congratulations to the team!
Dec. 6, 2024
Great support to set up the app, and easy to use. We had set up the app integration ourselves and wanted to check if we'd done everything correctly. This was easily organised with UPS and helped us avoid making some rookie mistakes in future. What we really appreciate is that this app has been developed by UPS and not by a third party. We have a lot of different products with different weights and sizes and therefore use a range of different packaging boxes. This is easily set up in the settings, on top of the standard UPS Express boxes. These settings make processing a lot quicker than what we were used to. Collection of parcels is easily organised through the Pick-Up function and commercial invoices for international shipping are printed 3-fold by default, as required by US and non-EU European countries. Automated notifications keep our customers and ourselves informed regarding track and trace and delivery, which is a great service. All in all, very happy with this app. And support is readily available for troubleshooting.
Dec. 5, 2024
I had issue printing the ZPL format labels, I setup a call with the support team, they gave a solution and within 15 minutes I was able to print labels. Thank you.
Dec. 4, 2024
The app works great and is pretty easy to use! Also the 2 times i needed help, i got my issues resolved quick! No joke here, they really care about their users!
Dec. 3, 2024
We are just starting to use the UPS Dashboard app with Shopify. The customer support is fast and efficient, and also very kind - we have been assisted by Ruben. All our initial doubts have been resolved. The system is very practical and it saves us a lot of time in creating shipping labels and also following up on incidences with the delivery.
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