Rating

4.6

feedback

85

Reviews

chart

#941

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    2%
  • Less than a month
    20%
  • Less than a year
    62%
  • More than a year
    11%

Reviews Summary

The reviews for the USAdrop Shopify App are overwhelmingly positive, with users praising the excellent customer service, fast order fulfillment, competitive pricing, and reliable shipping. Many users appreciate the dedicated agents who go above and beyond to ensure smooth operations and address any concerns promptly. The platform is described as user-friendly, with seamless integration with Shopify. However, there are a few negative reviews highlighting issues with slow shipping speeds, failed deliveries, and communication problems with sales managers. Overall, USAdrop seems to be a highly recommended app for ecommerce merchants looking for a trustworthy dropshipping partner with exceptional support.

Highlights

Excellent customer service and dedicated agents
Fast order fulfillment and reliable shipping
Competitive pricing and user-friendly platform
Issues with slow shipping speeds and failed deliveries
Communication problems with sales managers

Rating Breakdown

  • 5
    86% (73 ratings)
  • 4
    4% (3 ratings)
  • 3
    2% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    11% (9 ratings)

Reviews with Text

  • 100% (87)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 10, 2025

We worked with USAdrop for nearly 3 years and always tried to be patient through multiple issues. Unfortunately, our most recent experience crossed a line that we can no longer ignore. Due to internal miscoordination and missed response deadlines on their side (account by Krystal), 24 customer orders were returned, forcing us to issue refunds, lose advertising spend, and suffer damage to our brand reputation. These were real, measurable losses not just delays. Despite them admitting that the issue was caused by their internal operations, they refused to provide any compensation and stated that refunds are “not possible under their procedures.” Because of this, we are now actively transitioning to a new fulfillment partner. If you are running a serious brand where speed, accountability, and reliability matter. I won't recommend working with them. On top of this, they charge $29/month for their fulfillment app, which is slow, frequently lags, lacks useful data, and is far less comprehensive than expected. Even at higher order volumes, it is not free and not worth the cost for the limited functionality provided.

Using app

About 2 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 29, 2025

Great experience and ever better communication with your personal asistent! Would recommend.

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 28, 2025

They give good prices and they take care of everything

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

We are entering our second year with this company. I’m truly very satisfied — they provide fast and reliable supply. Especially *Krystal* has been extremely helpful; she solves my issues quickly and thanks to her, I don’t need to look for any other company.

Using app

2 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

I have greatly enjoyed working with USAdrop for several months. Their customer service is excellent and they have been very reliable. I highly recommend working with them!

Store

Peachy

Using app

About 1 month

Total reviews

2

Average rating

5.0

All reviews

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