USAdrop‑Global Dropshipping
Best dropshipping supplier to the US
Rating
4.5
feedback
267
chart
#525
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
5%
-
Less than a month
24%
-
Less than a year
63%
-
More than a year
6%
Reviews Summary
The reviews for this Shopify App, USAdrop, are quite mixed. While some users praise the fast and helpful customer service, others express frustration with issues like delayed shipments, stock availability, and subscription requirements. Positive themes include quick responses from customer support, ease of use for beginners, and fast shipping times. On the other hand, negative themes revolve around subscription costs, delayed orders, and unprofessional behavior from the company.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 14, 2025
According to the Shopify App Store, this is free for the pricing, but when you get into it, if you want to really do anything, you need to subscribe for either a monthly subscription or an annual subscription and there are different amounts that you would choose from. The free level doesn't really give you much of anything as they incentivize you to subscribe if you want to really do anything. I also received a message from Daniel, who's a sales manager, on WhatsApp asking if I had any questions and when I asked about the subscription requirement and the response was a reaction of embarrassed, but nothing else.
Hi friend, regarding the message from Daniel, we apologize if it caused any confusion. We always aim to provide clear and helpful information, and it seems there may have been a misunderstanding. Our goal is to ensure that you have the best possible experience when considering any app, and we’re here to assist if you have any further questions or need additional clarification. We appreciate your feedback and are always open to helping you make informed decisions for your business!
Feb. 12, 2025
horrible app i don't recommend it to anyone to use it, its the worse ever even you cant have the stock for the product that you want and i text them for help they don't even care , unbelievable
Feb. 6, 2025
I got help to solve problem fast. Rick help me and answer all my question. Great and fast service
Feb. 2, 2025
Failed to deliver hundreds of orders that I paid them to ship. Many were "shipped" with fake, illegal postage. I have lost so much money. They blame the freight forwarder and take no responsibility. I have begged Rick, Beatrice and other customer service agents for help. They only tell me that it is my "salesperson" who must help me resolve the orders. Nita, my salesperson stays silent and does not respond. No one will help. I have been trying for months to get my money back that I paid this company - no one helps and my orders are still not delivered for over 2 months, tracking stopped and all orders are lost. DO NOT TRUST THIS COMPANY WITH YOUR MONEY.
Dear friend， We sincerely apologize for the inconvenience. We are currently coordinating with other departments to resolve the issue and are actively investigating the matter. Thank you for your patience and understanding as we work on this. Best regards USAdrop Team
Jan. 8, 2025
NOT WORK
Dear customer, I want to sincerely apologize for frustrations you've encountered with our services. Your feedback is invaluable, and we take it seriously. I want to assure you that we are actively addressing these issues. We are committed to improving our processes to provide a more reliable and satisfactory experience for our customers. If there are specific concerns or if you have further questions, please feel free to reach out to our customer support team. We are dedicated to resolving any outstanding issues and ensuring your satisfaction moving forward. Thank you for your understanding and for giving us the opportunity to make amends. We appreciate your patience as we work towards enhancing our services. Sincerely, USAdrop Support Team
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more