USAdrop‑Global Dropshipping
Best dropshipping supplier to the US
Rating
4.6
feedback
87
chart
#1,072
All reviews
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Dec. 10, 2025
We worked with USAdrop for nearly 3 years and always tried to be patient through multiple issues. Unfortunately, our most recent experience crossed a line that we can no longer ignore. Due to internal miscoordination and missed response deadlines on their side (account by Krystal), 24 customer orders were returned, forcing us to issue refunds, lose advertising spend, and suffer damage to our brand reputation. These were real, measurable losses not just delays. Despite them admitting that the issue was caused by their internal operations, they refused to provide any compensation and stated that refunds are “not possible under their procedures.” Because of this, we are now actively transitioning to a new fulfillment partner. If you are running a serious brand where speed, accountability, and reliability matter. I won't recommend working with them. On top of this, they charge $29/month for their fulfillment app, which is slow, frequently lags, lacks useful data, and is far less comprehensive than expected. Even at higher order volumes, it is not free and not worth the cost for the limited functionality provided.
June 24, 2025
Application nul, on peut même pas s'inscrire avec votre code de sécurité, C'est même pas recommandé c'est du n'importe quoi les Américains. Vous faites des choses trop compliquées.
Feb. 14, 2025
According to the Shopify App Store, this is free for the pricing, but when you get into it, if you want to really do anything, you need to subscribe for either a monthly subscription or an annual subscription and there are different amounts that you would choose from. The free level doesn't really give you much of anything as they incentivize you to subscribe if you want to really do anything. I also received a message from Daniel, who's a sales manager, on WhatsApp asking if I had any questions and when I asked about the subscription requirement and the response was a reaction of embarrassed, but nothing else.
Hi friend, regarding the message from Daniel, we apologize if it caused any confusion. We always aim to provide clear and helpful information, and it seems there may have been a misunderstanding. Our goal is to ensure that you have the best possible experience when considering any app, and we’re here to assist if you have any further questions or need additional clarification. We appreciate your feedback and are always open to helping you make informed decisions for your business!
Jan. 4, 2025
They are a complete scam company. I used their service to ship goods to customers. Before the goods arrived, they suddenly increased the price or asked me to cancel the service. I wasted a lot of time. This irresponsible company should go bankrupt.
Hi friend， Thank you for your feedback. We understand your concerns; however, we regret to inform you that we cannot proceed with your request. Our team attempted to contact you via WhatsApp immediately, but unfortunately, we did not receive a response. We also sent multiple follow-up emails to confirm the situation, but there was no reply from your side. Given these circumstances, the issue was not caused by us, and we cannot take responsibility or provide compensation. Implementing your request would result in a loss for our business, which is not feasible. We value your business and are open to working with you to find an alternative resolution. Please let us know how you would like to proceed. Best regards, USAdrop
Oct. 2, 2024
I strongly advise against using this fulfillment service. They are completely unprofessional. I was promised that my orders would be fulfilled within 5-12 days, but almost every order took over two weeks to arrive, and some are still in transit! To make matters worse, if a customer requests a return, you're out of luck—they don't provide return labels, so you can't return the product. This has been a frustrating and unprofessional experience from start to finish. Save yourself the headache and look for a more reliable service.
Dear customer, I want to sincerely apologize for frustrations you've encountered with our services. Your feedback is invaluable, and we take it seriously. I want to assure you that we are actively addressing these issues. We have communicated with all our agents to emphasize the importance of maintaining a consistent and respectful service. We are committed to improving our processes to provide a more reliable and satisfactory experience for our customers. If there are specific concerns or if you have further questions, please feel free to reach out to our customer support team. We are dedicated to resolving any outstanding issues and ensuring your satisfaction moving forward. Thank you for your understanding and for giving us the opportunity to make amends. We appreciate your patience as we work towards enhancing our services. Sincerely, USAdrop Support Team
June 21, 2024
I have had a very disappointing experience with this app/company. It is not responsive, completely unreliable for business purposes. Communication with the support team has been abysmal, with delayed and unhelpful responses. Due to items not being delivered on time, I have lost significant profits. I highly do not recommend this app for any serious use; it's only good for testing purposes at best. Save yourself the trouble and look elsewhere.
Dear Customer, Thank you for bringing this matter to our attention. We are deeply sorry for the response speed issues and order delays you mentioned. Your feedback is invaluable to us as we continuously strive to improve our services. We want to assure you that your agent is actively reaching out to address your concerns promptly. Also, if you have any further questions or need assistance, please feel free to contact Rick via WhatsApp: +86 133 3602 2767 or Beatrice via WhatsApp: +86 166 2518 6864. You can also contact us via our official email at [email protected]. Once again, we apologize for any inconvenience caused and appreciate your understanding. Best regards, USAdrop Support Team
May 1, 2024
ALL THEIR POSITIVE REVIEWS ARE THERE BECAUSE THEY GIVE THEM FREE COUPONS! Very unpropfessional ! very poor customer service , i had fulfilled 10+ orders with them to a specific country , after asking about updates everyday , without getting responses (telling me ther are on vacation , etc ...) . Just after 12 days they tell me they cannot ship to that country and that was a problem , now i have problem with paypal and all because of the complaints , customer service seems like talking to chatbots . for the good of your business , FIND ANOTHER SUPPLIER
Dear Customer, Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you've experienced with your recent orders. Your feedback is invaluable to us as we continuously strive to improve our services. We want to assure you that your agent is actively reaching out to address your concerns promptly. Additionally, we're pleased to inform you that we have resumed normal operations, should you have any further inquiries or require assistance, please feel free to reach out to Rick at WhatsApp: +86 133 3602 2767 or Beatrice at WhatsApp: +86 166 2518 6864. You can also contact us via our official email at [email protected]. Once again, we apologize for any inconvenience caused and appreciate your understanding. Best regards, USAdrop Support Team
Dec. 17, 2024
Agents are not giving reply properly. Most of the orders didn't delivered yet. My customers are sending mails and agents are not replying. Please guys don't fulfill with these guys.
Thank you for your kind review! We really appreciate that you choose USAdrop to continue your dropshipping business, hope you can have a wonderful experience with USAdrop!
June 8, 2022
How do I cancel this. I have to cancel my customer's order and refund their money because there is no customer service from usadrop. Emails give me the run a round and whatsap gets no response. I'm totally devastated because this company came highly recommended.
Hello Brand63, We are truly sorry for your poor experience with USAdrop. We take it upon ourselves to ensure the highest quality service is met, always. That being said, we would like to follow up with you and know what we can do to make it up to you! Again, sorry for your troubles. Have a great day!