WaistiBag review for USAdrop‑Global Dropshipping
Aug. 7, 2023
Rude, unresponsive and unprofessional - their agent Sirena Chen took 24 hours to respond to my first WhatsApp and telegram message. She did not read my simple question in detail. Her useless response told me she had not checked the information which I had sent her It took her 5 mins to respond to anything on WhatsApp. She would not tell me what their working hours and days were. Until I asked her three times. Do they speak English? Translator? Unlike their competitors they only work very specific days and hours which you won’t find advertised. So unless you’re telepathic?…good luck. She said I was rude for disturbing her dinner. I raised a compliant info@ and no one responded to that after 12 hours. I’m a first time customer and this was just for a basic sourcing quote. I will now disconnect my store and take my business elsewhere. Even if they respond to this - they won’t tell you who specifically is the person responding as they hide behind the USADrop name.
Dear Roy Thank you for bringing your experience with USADrop to our attention. We sincerely apologize for the disappointing level of customer service you received. We understand that slow response times and being ignored can be frustrating and are not reflective of the service we aim to provide. We are very sorry that your agent Sirena did not inform you of our working hours in time, but Sirena also replied to your message during non-working hours, and we tried to contact you by other means in the following working days, but you did not read our message. We are actively working to address these issues and improve our response times. We appreciate your feedback and will use it to make the necessary improvements to ensure a more attentive and efficient customer support experience. We are very sorry for your experience in USAdrop. We value your feedback and will continue to strive for excellence in customer service. If there's anything else we can do to rectify the situation or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope that you will consider giving us another chance in the future. Best regards, USADrop Customer Support
