Mychelle's Pain Relief Rack review for USAdrop‑Global Dropshipping
Nov. 19, 2022
Updated review: April my agent ended up handling my situation very nicely. April is 5 stars. what brings this down to 3 stars is the customer service not providing contact info and the company making cancelling a policy harder than it should be. It amazes me that the companies reply is apologizing for my agents lack of communication instead of addressing their customer service and cancellation policies. If it wasn't for April I would have left my review at 1 star Old review: I have been trying to cancel my plan with USA drop for 15 days now. Customer service told me they could not cancel. I had to speak with my agent "Megan" but did not provide any contact info. I didn't even know I had an agent. When I asked for her contact info they then stated that my agent was April and I would need to contact her. Again no contact info was provided. SO, I emailed again requesting this info. I hate leaving bad reviews for any company but this is wrong. If not resolved today I will spend the weekend contacting shopify, the BBB, my cc company (as I will not be paying for a service I requested be cancelled) and using facebook, instagram, twitter, tiktok and youtube media platforms to raise awareness about this company. I really hope I don't have to go down this path.
Dear friend We extend yet another apology for the lack of communication and service provided by your agent. Our Customer care department here at USAdrop are investigating what caused such decay in service. This lack of transparency and communication is not tolerable by any means and quite unexpected as it only hurts our business as much as it hurts yours. We do ask for your patience for the time being, as we look into the matter with the Agent. Please expect to hear from us soon, as we do intend to see this situation cleared up as soon as possible Once again we sincerely apologize for this mishap USAdrop support team
