UserLoop Surveys & Feedback
UserLoop - The Shopify Post Purchase Survey App
Rating
5.0
feedback
28
chart
#2,824
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
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Less than a day
4%
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Less than a month
14%
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Less than a year
68%
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More than a year
7%
Reviews Summary
Userloop is highly praised by ecommerce merchants for its user-friendly interface, valuable insights, and exceptional customer support. The app is commended for its ability to gather feedback through post-purchase and abandoned cart surveys, providing actionable information directly from customers. Users appreciate the responsiveness of the owner, James, and the continuous improvement of the app based on user feedback. The introduction of AI features, quick setup process, and the free plan option are highlighted as major advantages. However, some users mention the need for a plan between the free and paid options for better data export capabilities.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 19, 2024
Userloop has been a very nice addition to my store. I use it to set up post-purchase surveys and abandoned cart surveys, and it’s really transformed how I gather feedback. It helps me understand how customers find my store, and I get valuable insights right after they check out; whether it’s about any hesitations they had or just general feedback. Before, I was mostly guessing, but not I get real, actionable information directly from my customers. The abandoned cart feature has been a big help too. I’ve gained a lot of insight into why customers leave their carts, which is going to help me reduce those in the future. Plus, the owner, James, is incredibly responsive and genuinely committed to making a great app. He’s open to feedback and is working on some exciting new features, including a few of my suggestions. All in all, Userloop is a must-have for anyone looking to improve their store and get to know their customers better. Highly recommend. I checked quite a few other survey apps and am glad I went with UserLoop.
May 1, 2024
We've been using this app on multiple stores for over a year now and can attest that the app has a very user-friendly UX, lots of useful functionalities and great customer support!
April 11, 2024
James was responsible for setting up our AI Custom Query. It's helping us get more granular with our customer's answers. Thank you James!
Nov. 8, 2023
If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, User Loop is an exceptional tool for obtaining these valuable insights. The User Loop team is dedicated to creating an outstanding product and has been attentive to our feedback, continually enhancing their offering. I highly recommend this tool.
Oct. 18, 2023
App works great for running a post-purchase survey. Easy to setup and great AI features built in. Customer support is very quick to respond and always so helpful. By far the best support for any app/software that we use.
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