UserLoop Surveys & Feedback
UserLoop - The Shopify Post Purchase Survey App
Rating
5.0
feedback
24
chart
#2,270
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
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Less than a day
12%
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Less than a month
33%
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Less than a year
46%
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More than a year
4%
Reviews Summary
UserLoop is highly praised by ecommerce merchants for its seamless integration with Shopify's checkout extensibility, user-friendly interface, and exceptional customer support. Users appreciate the ease of setting up post-purchase and abandoned cart surveys, as well as the valuable insights gained from customer feedback. The owner, James, is commended for being responsive, open to feedback, and continuously improving the app with new features, including AI capabilities. Additionally, the app's ability to provide actionable, data-driven insights for enhancing customer satisfaction and profitability is highlighted as a significant benefit. While some users mention minor suggestions for improvement, such as additional pricing plans, the overall consensus is overwhelmingly positive, with users recommending UserLoop for its effectiveness in gathering customer feedback and improving store performance.
Highlights
Review RSS Feed
All reviews
Jan. 29, 2025
I was looking for a feedback app that could be used on my order status/thank you pages using Shopify's new checkout extensibility. This app fit perfectly. Not only is the app seamless, but the support you get is amazing. I've reached out a few times, and get a reply back instantly. I'm excited to see what insights I'll gather through this app!
Jan. 8, 2025
The app is easy to use and the team answers questions very fast! I am so happy we found Userloop!
Aug. 19, 2024
Userloop has been a very nice addition to my store. I use it to set up post-purchase surveys and abandoned cart surveys, and it’s really transformed how I gather feedback. It helps me understand how customers find my store, and I get valuable insights right after they check out; whether it’s about any hesitations they had or just general feedback. Before, I was mostly guessing, but not I get real, actionable information directly from my customers. The abandoned cart feature has been a big help too. I’ve gained a lot of insight into why customers leave their carts, which is going to help me reduce those in the future. Plus, the owner, James, is incredibly responsive and genuinely committed to making a great app. He’s open to feedback and is working on some exciting new features, including a few of my suggestions. All in all, Userloop is a must-have for anyone looking to improve their store and get to know their customers better. Highly recommend. I checked quite a few other survey apps and am glad I went with UserLoop.
May 1, 2024
We've been using this app on multiple stores for over a year now and can attest that the app has a very user-friendly UX, lots of useful functionalities and great customer support!
April 11, 2024
James was responsible for setting up our AI Custom Query. It's helping us get more granular with our customer's answers. Thank you James!
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