UserLoop Surveys & Feedback

Aug. 19, 2024

Userloop has been a very nice addition to my store. I use it to set up post-purchase surveys and abandoned cart surveys, and it’s really transformed how I gather feedback. It helps me understand how customers find my store, and I get valuable insights right after they check out; whether it’s about any hesitations they had or just general feedback. Before, I was mostly guessing, but not I get real, actionable information directly from my customers. The abandoned cart feature has been a big help too. I’ve gained a lot of insight into why customers leave their carts, which is going to help me reduce those in the future. Plus, the owner, James, is incredibly responsive and genuinely committed to making a great app. He’s open to feedback and is working on some exciting new features, including a few of my suggestions. All in all, Userloop is a must-have for anyone looking to improve their store and get to know their customers better. Highly recommend. I checked quite a few other survey apps and am glad I went with UserLoop.

May 1, 2024

We've been using this app on multiple stores for over a year now and can attest that the app has a very user-friendly UX, lots of useful functionalities and great customer support!

April 11, 2024

James was responsible for setting up our AI Custom Query. It's helping us get more granular with our customer's answers. Thank you James!

Nov. 8, 2023

If you're looking for actionable, data-driven insights to enhance customer satisfaction and boost profitability, User Loop is an exceptional tool for obtaining these valuable insights. The User Loop team is dedicated to creating an outstanding product and has been attentive to our feedback, continually enhancing their offering. I highly recommend this tool.

Oct. 18, 2023

App works great for running a post-purchase survey. Easy to setup and great AI features built in. Customer support is very quick to respond and always so helpful. By far the best support for any app/software that we use.

Sept. 28, 2023

Killer App! Every year it just gets better and better. Our fav feature is that it tags the user & all of the products they bought along with giving unique discount codes at the end of surveys. Also... better yet. SUPER responsive team. We've even had the pleasure of talking to the owner numerous times; Great Guy! He's always looking for feedback. Truly smart & motivated guy.

Aug. 22, 2023

Really simple app to install, great UX and fantastic customer service. The free plan is brilliant for us at the moment as we grow. Ideally there would be a plan in-between Free and $29 dollars a month, to enable the data export, but this is being super super picky :) Don't hesitate to toggle this app in - highly recommended!

April 18, 2023

Hands down the best post-purchase survey app we've used. James on support is fantastic, quick, and very helpful. Continuously developing the app to bring new features. Love the introduction of AI to help us wade through customer replies.

April 8, 2023

They're awesome. I was able to quickly create an AI based survey to help me create a lead magnet for new customers.

Feb. 10, 2023

Learn more about your customers with this powerful and simple to use app. My only regret is that I didn't install it sooner!

Jan. 30, 2023

It's SO easy to set up, gives me a TON of valuable information and the customer support is SO FAST. This one is a no brainer. Also the owner of the app is experimenting a lot with AI right now and how he can make the questions and data better for users. Great work!

Jan. 22, 2023

Great app with amazing customer support. We have been using the app for three months now and everything works exactly as we expect. When we missed a feature in the app, we contacted support. A few days later, the feature was already implemented. We can now automatically add the survey answers as a tag to the Shopify customer account. Thanks for that! The AI Email Report is also very helpful and gives a good overview of all data. We highly recommend the app!

Nov. 14, 2022

Such a useful app. Very easy to install. The customer service is exceptional, staff are super helpful and got back to me almost immediately. Highly recommended.

Nov. 11, 2022

After the privacy changes Apple made, it has become very difficult to figure out where your customers come from and Userloop has helped us solve this problem.

Oct. 1, 2022

Demasiado espectacular!!! La recomiendo muchísimo para cualquier tipo de tienda. La información que brindan las encuestas de clientes son demasiado útiles y tu escoges que quieres preguntar. Intente añadir las encuesta manualmente con código pero fue un fracaso, busque en google como hacerlo mas fácil y aparecio UserLoop es muy facil de instalar, muy facil de configurar, la amo! la mejor aplicación del mundo mundial. Too spectacular!!! I highly recommend it for any type of store. The information provided by the customer surveys are very useful and you choose what you want to ask. I tried to add the surveys manually with code but it was a failure, I google how to make it easier and it UserLoop appeared, is very easy to install, very easy to configure, I love it! the best application in the world.

Sept. 22, 2022

I use this app for polls on new products I should release. Very helpful when I get to know what my customers want!

Aug. 25, 2022

It only took seconds to implement. We wanted to improve our conversion so we asked people what alternatives they tried, and used the insights to improve our product page copy. It worked! Great app.

Aug. 20, 2022

Really simple to set up, the app does basically everything. Best customer service ever - even got new features in place in hours. Thank you for the great effort!

July 8, 2022

Thank you for developing this app! It helped me learn a lot from my customers - and I've turned these insights into actions and I've seen a significant increase in my customer retention and revenue! Team support is also awesome! Highly recommended!

March 14, 2022

Couldn't be more impressed with UserLoop and James! Seriously never encountered better customer service or a more user friendly app. James has gone above and beyond and even developed functionality we needed that wasn't in the app. Thank you so much James - seriously awesome.