UserLoop Post Purchase Surveys
Userloop is highly praised by ecommerce merchants for its ease of use, great customer support, and continuous improvement of features. Users appreciate the seamless integration with Shopify, quick responses from the support team, and the ability to gather valuable insights through surveys. The app's AI features, such as AI-based surveys and AI Email Reports, are highlighted as beneficial for enhancing customer feedback processes. However, some users mention a desire for more flexible data export options and suggest the availability of a plan between the free version and the paid one for better customization. Overall, Userloop is considered a top choice for post-purchase surveys, lead generation, and product improvement.
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Awesome app for a great price. We were evaluating Fairing but balked at the price and frankly Userloop is doing basically everything we would want from a post-purchase survey. We have plugged it into Claude through the easy-to-use MCP connector and have easily automated weekly reports using the Userloop data (they also send their own helpful email summary each week, but we had some specific nuances that we wanted to reflect in a custom report). There was an issue with how the NPS data was pulling into the MCP and the Userloop team replied AND fixed the issue within a few business hours. Incredible!
We’ve really enjoyed using Userloop for our monthly customer surveys. We’ve been on the platform for a while now, and it’s clear the team is consistently improving the product. Their customer support has been stellar — responsive, helpful, and genuinely receptive to feedback and feature suggestions. The only enhancement I’d love to see is an easier way to export insights and analytics in a more flexible format for deeper reporting and analysis. Aside from that, it’s a strong, reliable tool that’s become an important part of our feedback process and one I’d absolutely recommend.
Thanks so much for your review and all of your feedback and suggestions on the product! We'll reach out to you directly to get more feedback about your ideas for reporting and analysis - we'd love to make further improvements there.
I was looking for a feedback app that could be used on my order status/thank you pages using Shopify's new checkout extensibility. This app fit perfectly. Not only is the app seamless, but the support you get is amazing. I've reached out a few times, and get a reply back instantly. I'm excited to see what insights I'll gather through this app!
The app is easy to use and the team answers questions very fast! I am so happy we found Userloop!
We've been using this app on multiple stores for over a year now and can attest that the app has a very user-friendly UX, lots of useful functionalities and great customer support!
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