Webkul Helpdesk Support‑UVdesk for Shopify

Webkul Helpdesk Support‑UVdesk

Automate customer support inquiries across all channels easily
Rating
5.0
Feedback
6
Reviews
Chart
#8,760
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The Webkul Helpdesk Support—UVdesk app has received overwhelmingly positive reviews from users. Customers praise its user-friendly interface, intuitive design, and exceptional support from the Webkul team. The app is described as easy to use, with straightforward integration of other apps and step-by-step instructions. Users appreciate the app's ability to enhance customer service workflows and provide a professional ticket system and knowledge base. The support team, particularly Vidu, is highlighted for being responsive, knowledgeable, and helpful in guiding users through configuration and setup. Overall, the app is highly recommended for businesses looking to improve their support capabilities and customer experience.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 17%
Less than a month 33%
Less than a year 50%
More than a year 0%
All reviews
5 / 5 Share
Oct. 4, 2024

I used Webkul Helpdesk Support—UVdesk and was impressed by its user-friendly interface and intuitive design. The standout aspect was the exceptional support from the Webkul team—they were responsive and knowledgeable, always going above and beyond to help. This platform has significantly improved my customer service workflow, making it a fantastic tool for any business looking to enhance its support capabilities. I’m excited to explore more features in the future!

Store Using app Total reviews Average rating
PE - Flawless Bloom LLC 5 months 2 5.0
5 / 5 Share
Oct. 29, 2019

A very easy to use program. Intergration of other apps are very straightforward and the step by step instructions are great. Support was very attentive to an initial installation issue I was having and got it squared away quickly.

Store Using app Total reviews Average rating
5 / 5 Share
Sept. 12, 2018

These Guys are just the best. I am currently using their app and I can say the app is excellent. The App is giving our Customers the best experience right now. Their support is great. Vidu is a darling. She took us through the configuration and every other necessary detail. Thanks, Guys. Keep up the good work.

Store Using app Total reviews Average rating
HOG Furniture About 3 hours 18 4.8
5 / 5 Share
July 13, 2018

Thank you Vidushi for all your help and support in setting the app up. The App seems like it can do everything and anything required for customer service. We're looking forward to trialling it out! Highly recommended.

Store Using app Total reviews Average rating
Popaball About 1 month 2 5.0
5 / 5 Share
May 27, 2018

This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!

Store Using app Total reviews Average rating
Hanscafe 3 months 1 5.0

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