Webkul Helpdesk Support‑UVdesk

Oct. 1, 2020

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System. 2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about) 3. Automated Replies to the customer queries 4. You can even write and manage the tasks from UV Desk 5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder 7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Oct. 29, 2019

A very easy to use program. Intergration of other apps are very straightforward and the step by step instructions are great. Support was very attentive to an initial installation issue I was having and got it squared away quickly.

Sept. 12, 2018

These Guys are just the best. I am currently using their app and I can say the app is excellent. The App is giving our Customers the best experience right now. Their support is great. Vidu is a darling. She took us through the configuration and every other necessary detail. Thanks, Guys. Keep up the good work.

July 13, 2018

Thank you Vidushi for all your help and support in setting the app up. The App seems like it can do everything and anything required for customer service. We're looking forward to trialling it out! Highly recommended.

May 27, 2018

This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!

March 27, 2018

Work very well and the support team immediately helped my on skype with settings. It connects with Shopify and looks pretty affordable compared to other apps. Recommended!

Feb. 22, 2018

Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well. Pros: Can convert all mails to Tickets. Highly customizable. Can have multiple forms with multiple fields Can have a knowledgebase Can connect with multiple apps Easy to use UI for the Backend Saved Replies and templates to tickets and custom HTML Workflows Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization. Cons. Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install. Conclusion: Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.