Bolt IoT review for Vamaship: eCommerce Shipping

Jan. 30, 2019

Good for a small size of around 20-30 shipments per month with a company of 1-2 team members. However, the systems are not designed to handle larger volume. On 27th of Dec 2018 when we had 200 orders, they deleted the record of all the money added to the wallet till date and asked us to share proof of payment. They also kept all our shipments on hold till then. (Hard to believe but yes, this is true). Keep a constant eye on your wallet. Also, when we uploaded more than 100 shipments in a go, they jumbled the last three digits of the phone numbers of the customers. They also did not update the numbers in the database of the FedEx even though we were promised that it will be done. NOT recommended if you wish your company to grow to a size of 100+ shipments in a month. Their technology team is unable to handle such volume. The customer support team is not supportive. E-Mails are not responded even after 1 month and 2 followup emails. They mark orders as delivered even when the customer has not received them and do not share proof of delivery even upon request. I am following on one such request since 2nd of Jan 2019 and we have not yet got a response. I wish I could add screenshots here as a proof of all the points I have mentioned.