The Sleek Hound review for Variant Option Product Options

July 18, 2020

So many problems with this app. Firstly, options are difficult to organise. Once you add an option e.g. size to Tshirt A, you can duplicate it to Tshirt B easily. But if you suddenly forgot to add the colour option on Tshirt A, duplicating Tshirt A to B will replace all of Tshirt B's unique options, different from Tshirt A. This was extremely annoying as I could not duplicate only one option. You must pay for an external app to have discount code box enabled. If you don't, there's no discount box. I ran into the issue where orders came in without price add-ons. I lost money from that and the customer service said they tried their best but could not figure out why my orders would randomly be placed without price add-ons. This is the absolute worst, it happened twice, out of 10 orders and that's enough to make me delete this app. Customer service was not replied in the nicest manner. I've had better support from another app I found that is better than this for much cheaper, where they could show me screenshots and videos of how to change something. Don't waste your hours adding all the options and then having your website close down for a week to figure out the problem. Pros: I like all the options and the look, especially with the instructions type option where I can add a photo to help shoppers understand the option better. Could be better, honestly.