BrownCastle review for Variant Option Product Options
Aug. 10, 2021
COUPONS WON'T WORK WITH IT!!! I reached out to support twice and both times received a canned answer that I must have missed the information...'Our price add-ons use draft orders which aren’t compatible with the discount code box on the checkout page. ' It is suggested that I purchase another monthly app to use as a work around and they blame Shopify for the issue. However, when reaching out to Shopify they said 'the app is currently not up to par with our updates'. Quite the headache for us and our customers. For paying nearly $20 a month they should be able to create another way it would work.
Hi Megan, our app will work with coupons and discount codes. To get our app's price add-ons working with this you will need to download one of the apps I recommended. Our app uses draft orders for our price add-ons and Shopify currently hasn't made this compatible with discount codes. Until they fix this the apps I recommended are the only solution. Like I said previously I would be happy to talk to Shopify about what they meant by "'the app is currently not up to par with our updates". We talk to Shopify on a daily basis and haven't heard this response from them before. Apps like Infinite Product Options, G;Variants &Product Options, and Product Options Variant Option all have the same issue and the discount code won't work with price add-ons. Email me back and let me know if there is anything else I can do for you. Have a great day, Jon Relentless Apps
