Polehill1 review for Veeqo Shipping

Sept. 10, 2015

We have been round the block so many times and at last thought we had found the right solution. Linked straight to our shopify site and were able to upload our vend csv file into the system easily enough. The problem came from Veeqo's supplied till system. If a customer came to the till with a packet of hooks (we are a fishing tackle company) and the staff member scanned them, up would jump on the screen a full list of this hooks variations i.e. sizes. The staff member would then have to look at the screen and select which variation they had in their hand. The veeqo till system does not process variations straight to basket from scanner and this is open to human error. We have about 7500 variations out of 8700 products so this problem can clearly be observed, especially on a busy Saturday when there is a queue at the tills and customers are coming up with armfuls of small items. This till system is ok if you run a small quiet coffee shop. So, I rang up to ask about fixing, what was to me, quite a simple tweek only to be told by one of the sales guys who had very limited technical experience (never ever got through to somebody that knows what they are talking about), that for now there was nothing they could do about it and maybe some time in the future the problem could be fixed. I got the feeling that he was being very wishy washy with me and was not interested in A. Seeing a proper technical guy. and B. Suggesting a progressive response to the problem. His main input ,which he said several times was 'Sorry about that, would you like me to cancel your forthcoming phone meeting with one of the set up guys'' Not a good way to obtain customers.