Census: Customer Surveys

Jan. 30, 2024

This app was very quick to setup (took me less than 10 mins total!) and I've received extremely helpful feedback directly from our customers about areas for improvement, as well as valuable first-party data about brand discovery and demographics. This has enabled us to quickly adapt any feature development around points of friction. Highly recommend.

Jan. 29, 2024

Implementing Census surveys into our post-purchase experience has helped us to understand and alleviate customer journey frustrations as soon as they arise. The AI capabilities within the platform help us quickly analyse the data, pulling out key themes easily, allowing us to use time previously spent on admin, on actions. We’re now also unlocking new use cases for the data we gather, storing it as customer metafields to use for advanced personalisation of user journeys and messaging.

Nov. 9, 2023

Great way to gather customer feedback using a survey. Easy to implement with great support behind it. Strongly recommend

Oct. 12, 2023

The integration to our Shopify store was seamless, taking less than 30 minutes to get set up and live. The app interface is clear, easy to use and automated reports mean we are able to act on the data quickly to improve our user journey and site experience. Census has enabled us to identify friction points across the site, channel attribution and collate customer feedback - I would highly recommend

Sept. 8, 2023

Census is a great app that we use across 3 of our stores. We previously used Hotjar's survey functionality but since they upped the price of that we looked elsewhere. This app does exactly what Hotjar's surveys did and more, and with a huge cost saving. I'd say this app is a 'no brainer' for any store who wants genuine, real-time feedback from their customers.

Aug. 30, 2023

Highly recommended. Easy to install and does what it says on the tin. The feedback we have gained so far has been invaluable.

March 7, 2023

Highly recommend. Super easy to install and get up and running. Especially useful if you are wanting direct customer feedback across your site. Looking forward to building this out and getting further customer insights as we go.

Feb. 22, 2023

Love this app - so easy to use and integrates really well with Shopify checkout. Really easy to customise and gives us the ability to capture customer insights which is crucial for understanding customer experience and pain points. Recommend!

Dec. 16, 2022

Highly recommend this app for great customer feedback and insight. Easily customisable and can be tailored for specific questions, ideal to gather feedback after launching a new feature or function. Also very helpful to be able to reach out to customers and gain further insight if required. 5 stars!!

Dec. 15, 2022

We have used that app over a year now and it's always so helpful to capture data from your customers post-purchase. I would absolutely recommend using it if you want to start understanding what could help your customers short & long term. 5 stars!

Dec. 15, 2022

We've only just started using this tool but we needed a way to be more proactive with our customers. I am used to reviewing countless user testing videos and acting on support requests to improve our site but, I've realised it might be easier to just ask them? We are getting a steady stream of valuable data for us to act on and I'm sure this will become an invaluable tool. I look forward to suggesting some feature requests in the future.

April 26, 2022

Wonderful app that we've used in collaboration with our new site launch to gather feedback from our customers and give us peace of mind. Quick to set up and easy to digest results. Fully recommended if looking to do post purchase surveys, stylised much cleaner than previous apps we've used.

Feb. 23, 2022

Really well thought out and powerful tool. We've gained some valuable insights into our customer acquisitions and even some feedback on site functions. Highly recommended.

Jan. 28, 2022

Fantastic app. It's been valuable in gathering feedback from our customers in relation to the purchasing process, general onsite engagement and attribution.

Jan. 28, 2022

Awesome app - i can finally see where my customers have come from and tie it back to actionable steps to improve revenue and optimise our acquisition channel strategy...

Oct. 27, 2021

Had this app installed for a short while, and the customisation options plus positioning on checkout has given us a huge amount of feedback! So quick and easy, plus doesn't affect speed!

Oct. 13, 2021

Installed this app a week ago on our store and it’s already feeding us valuable information. UI is clean and easy to navigate. Really like the rule-based questions for specific items and brands.

Oct. 13, 2021

Blown away by how incredibly easy it was to add this app to my site, groundssupply.com. There is a gap in the app marketplace with post-purchase surveys -- Simple, but extremely effective!