viaGlamour Cosmetics Lab
The reviews are overwhelmingly positive, with many merchants praising viaGlamour for helping them launch and grow beauty and skincare brands. Common strengths mentioned include helpful and responsive customer support, especially from named team members like Keira and Kiril, an easy or clean setup process, and products that are described as high quality, effective, and well packaged. Several reviewers also appreciate the app’s ongoing improvements, new features, and the ability to create custom products and branding that help them bring their vision to life. There are, however, some notable negative experiences. The main complaints focus on pricing and subscription changes, lack of refunds, broken links, inconsistent store pricing, and an app that some users found unintuitive or buggy after updates. A few reviewers also report poor communication, slow shipping, and difficulty getting support when issues arise. Overall, the sentiment is strongly favorable, but the negative reviews suggest that reliability, transparency, and support consistency are important areas for improvement.
We used viaGlamour to launch a new product (we only wanted to sell one) I have a vision for growing up with natural skincare products. I wanted a tallow only skincare brand and they delivered on the formula! Really good customer service and experience building a custom-product. We are ambassadors for this cosmetics lab going forward!
Keira was amazing! She helped me set up my Élixir Privé store perfectly. Everything is now connected and working smoothly. Thank you so much for your professionalism and patience!
Palette sizes are great, and the logo looks fantastic, except on the lip conditioner, colour is patchy. Can't wait to receive the other samples.
Best customer service experience they answered all my questions and Went above and beyond they were also very patient
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