viaGlamour | Cosmetics Lab
Create your own vegan products with personalized packaging.
Rating
4.5
feedback
101
chart
#1,555
All reviews
Rating Breakdown
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March 18, 2025
I'm not a fan of giving negative reviews (and they deleted mine here) just to get a point across, but here it is again. You can check TrustPilot for it too for honest negative reviews (they are very very recent). 1. The price of the subscription (which constantly changed) should not cost this much if the platform is not intuitive. All of the updates I made to my labels are all gone just because of this update that they claim is "better". It's not. I literally have screengrabs of every instance it changed. 2. I didn't get refunded for paying for a subscription when being told that I didn't need it to upload labels, when it now says you do (strictly you have to now). Money down the drain when you made zero sales. Like why pay for a subscription PLUS having the products processed to ship to the customers? Greed I say GREED! 3. Chat is removed so you can't bother them anymore, but even direct email they won't respond back. 4. Prices are not consistent all throughout the store. 5. Links are always, always broken so you can't even see the product. 6. Just like everyone else say on TrustPilot, there is literally only one person to answer everything. 7. I shouldn't have to pay for printing my own custom boxes when we're being charged monthly to be on a platform that even down to the images doesn't work. 8. How are you trying to say I'm a "power user "when you're supposed to help ME the person giving you my hard earned money to make the brand??? I am someone who literally worked in the industry. I even recreated MY OWN RENDERS so that they don't look like other white label brands. I can literally add a list as you can see I'm at these amount of bulletpoints. As a result of this, I would unfortunately have to remove all products pertaining to makeup when thats when my potential buyers are eyeing based on my paid ads.
Hi Jacklyn from kittysfinery.com -- You applied for a job at viaGamour and didn't get it. We're a small team and thought hiring from our own customers would be a bad idea. You had a lot of great ideas for a makeup line and you should have launched it. It would have boomed on TikTok if you went forward with launching a vegan line with us. 1. We don't work for free. In January we added 500+ new products to our platform. You choose a paid plan to get certifications, custom boxes, and upload products to your site. It was active for (2) months before you self-service cancelled it. https://cdn.shopify.com/s/files/1/0608/9225/0312/files/ac17b63377af2911c3d297c2b205575b.png 2. You can upload labels on a free plan. You cancelled your plan in January and in March you were uploading designs on the free plan. https://cdn.shopify.com/s/files/1/0608/9225/0312/files/1da413ea9c7ba2e98bf5489f08304e0a.png?v=1742447784 3. Chat was removed because we do a better job over the phone. You had our number and our calendar to book a time. We're friendlier in-person! https://cal.com/viaglamour 4. I don't know what this is about.... You can of course change the prices of the products on your store. If it costs $4.99 to sell a lipstick you could sell it for $15, $20, $25 etc. There is no limit and you get bulk discounts. 5. Sometimes this happens and we fixed it when you reported it. 6. Having a two-person support team is beautiful. A small team that remembers your business and past questions. If I called you, it was always the same person picking up too. 7. As I understood, you wanted fully custom boxes shipped from China into our facility and then have them all rebranded, repackaged, checked for compliance, and then get our assistance to prepare the boxes. That is a tremendous amount of work that we can't offer for free. 8. I called you a "power user" as a compliment because you knew so much about designs and packaging. You told me you were a professional graphic all designer! You are incredible at design and I meant that with respect. Your 3D renders are outstanding and I loved them! https://gyazo.com/a8d95fe5bf8c80f7a030b406b5abbf33 I hope your brand grows regardless of who you are working with. This review does popup when you search Kittys Finery and I hope future customers of yours see that you are a business owner that does design, logistics, product research, and even 3D renderings of products. It's a combination founders like you have. It's rare, and I want to see your business 2x this year. You deserve success, but I don't know why you'd want to hurt us. My calendar link will be open to you. - Keira and the small team at viaGlamour
Aug. 8, 2024
Terrible customer service and slow shipping!
Hi! We've done our best to help you but your chargeback made it hard for us to offer a complete service. I hope we could resolve this.
March 21, 2024
Its useless... the prices of the products is not competitive. The delivery might take weeks. The team is not responding. The app full of bugs.
Store
My Store
Using app
8 minutes
Hi! You used the app for 8 minutes and the delivery is (1) day for Canadians and up to (4) days for the United States. Did you want my help yo try a sample and at least try a product?
Jan. 28, 2024
Non-existent customer support. This app has BUGS BUGS BUGS. Logo uploading doesn't work 50% of the time, and you need to reupload 10+ times for it to stick to your settings. Try calling? Voicemail, no live person to talk to. They don't call back. Try emailing? No response. They offer a 14 day free trial but you wont hear from them in that time, so please pass for something else, this is NOT the solution for you.
I was trying to get a hold of you but can't!! Your email doesn't work! https://gyazo.com/6a8571a8becc02d3a4847129d108c8e1 https://gyazo.com/d35e66be6f8a99cf3f851f2e4a836614 https://gyazo.com/02c2a5e212e619852c5feb8d405955cd Text messaging, phone calls, email, and email from your other store. I am 100% here for merchants but I don't know where you'd respond! Please help me get in contact with you! My number is (866) 217-1477, I'll be waiting to get a text back. Kiril
Dec. 4, 2023
Software bugs and extremely slow shipping for great products. Edit: for clarity, I am talking about fulfillment time being slow. The order was not fulfilled in a timely manner due to an item being out of stock. This is a larger issue: the app does not properly indicate when items are out of stock, so customers order colors that cannot be fulfilled.
Hi — CEO here, attaching photos of what we shipped! One product held up in formulation, and we waited until the order was freshly formulated for your customer before releasing it to USPS. I see that it's in-transit with ChitChats eco-friendly shipping (slow but cheap!). I'll arrange it to go with 1-2 days USPS at my own expense. The products shipped beautifully though. Lovely logo on these organic lipglosses. I have a photo from our archives on what we shipped to the customer. https://cdn.shopify.com/s/files/1/0608/9225/0312/files/IMG_0990.jpg?v=1701731129 https://cdn.shopify.com/s/files/1/0608/9225/0312/files/IMG_0991.jpg?v=1701731125 I hope she is delighted to unwrap these. They will 100% arrive in time for Christmas, it’s my personal guarantee as I upgraded your shipping method to USPS Priority. I have tried to email, call, and text with no response. My personal cell is +1 437-224-7836 if there’s something more I could have done to make this the perfect holiday season for your store and most importantly, your customers. Kiril
May 1, 2020
Things started off ok but quickly regressed into absolute frustration. None of my designs would save and I was using their built-in design builder (which looks like a limited interface with Canva - brilliant idea, but it's very poorly coded). Next, when I would try to create products the system would just stay stuck - FOR HOURS - on the "Sit tight. This can take 2 to 5 minutes..." screen until I closed out of the browser. The app is a good idea but it needs a TREMENNNNNNNNNDOUS amount of reworking to be anywhere close to a viable solution for an eCommerce store. Oh, and good luck getting a snappy response from support.
Software bugs are not fun! The design you were saving was massive (about 2GB!), so I added a new feature to reduce your logo's file size and it dramatically increased loading times. I think it works pretty great now! I genuinely tried to reply to your messages but the contact information you left us didn't exist. I couldn't find any email information that worked. But hey - we're ready for you to give it a second try! Email me at hey@viaglamour.com and I'd love to personally show you the new updates. - Keira