Rating

4.8

feedback

253

Reviews

chart

#362

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    25%
  • Less than a year
    63%
  • More than a year
    6%

Reviews Summary

Videowise is highly praised for its responsive and helpful customer support, ease of use, customization options, and impact on elevating the user experience on Shopify stores. Users appreciate the ability to add videos seamlessly, the variety of widgets available, and the positive impact on engagement and sales. Account managers like Carlos, Johanna, Tijana, Katarina, and Andrej are highlighted for their knowledge, responsiveness, and proactive support. However, there are some negative reviews mentioning issues with billing, lack of clarity in responses, and dissatisfaction with the cost and value proposition of the app.

Highlights

Responsive and helpful customer support
Ease of use and customization options
Positive impact on user experience and sales
Knowledgeable and proactive account managers
Issues with billing and cost concerns

Rating Breakdown

  • 5
    95% (240 ratings)
  • 4
    2% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 99% (250)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 19, 2026

This is not another app without support- VideoWise actually cares to improve conversion and site engagement and act as a true partner to Skullcandy. The VideoWise app and thier products have the right level of customization and content types to easily match our storefront video content needs. We rarely need dev support and when we do its a 5 minute update, not days of work with new page templates:) The admin is easy to use, we will continue improving our site with VideoWise!

Using app

6 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 17, 2026

We've had a great experience with Videowise, its let us utilize video way more on our site than we ever have in the past. Our fear was that video would slow down our site speed, but we haven't seen any issues now that we are hosting videos on the Videowise platform. We've also found some new wins with our shopable vidoes on the PDP - overall the app has been great for Legends, and we will continue to test it in new ways.

Store

Legends

Using app

9 months

Total reviews

7

Average rating

4.9

5 / 5 Share

March 17, 2026

We have been using Videowise for just over 6 months now and it is great. The platform is easy to use and has levelled up our website. Tijana has been great and always responsive and always a pleasure to work with! Thank you Tijana. :)

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Videowise is always very responsive and helpful. They have assisted us in elevating our site. Shoutout Carlos for all of his help!

Store

BURLEBO

Using app

10 months

Total reviews

7

Average rating

4.9

5 / 5 Share

Jan. 5, 2026

I love this app for my small shoe store. It's so easy to add small vids of the shoes being worn & extra info to the product pages for customers that are more visual & don't read product descriptions ;). The support is fabulous and very approachable.

Using app

Over 2 years

Total reviews

7

Average rating

4.9

All reviews

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