Videowise Shoppable Videos UGC
UGC shoppable videos, live shopping to engage and boost sales.
Rating
4.8
feedback
250
chart
#315
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
25%
-
Less than a year
62%
-
More than a year
6%
Reviews Summary
Videowise has received a mix of positive and negative reviews from users. Positive aspects include the ease of use, helpful customer support, impact on sales, and the ability to showcase products effectively through videos. Users appreciate the responsiveness of the team members, such as Carlos, Johanna, Tijana, Katarina, and others, who have provided valuable assistance and guidance. The app's features like shoppable videos, UGC integration, and analytics have been highlighted as beneficial for improving user engagement and conversion rates. However, some users have faced challenges such as unexpected charges, unclear communication from support, and dissatisfaction with the pricing and value proposition of the app. Additionally, a few users mentioned issues with the app's backend usability and the reliability of certain features like UGC detection.
Highlights
Review RSS Feed
All reviews
Jan. 5, 2026
I love this app for my small shoe store. It's so easy to add small vids of the shoes being worn & extra info to the product pages for customers that are more visual & don't read product descriptions ;). The support is fabulous and very approachable.
Jan. 5, 2026
We recently switched to Videowise from another shoppable video platform, and the difference has been truly immense. From the start, we found the interface incredibly easy to use, allowing us to get up and running without a steep learning curve. The level of customization available is a standout feature for us. We love having the ability to tailor the look and feel to match our brand perfectly, and the wide variety of widgets makes it easy to find the right fit for every page. The ability to seamlessly stream on multiple platforms has also significantly streamlined our workflow. While we’ve only just "dipped our toes in" so far, we are already impressed and excited to dive deeper into their full array of advanced offerings. A special shoutout to our representative, Johanna—she has been exceptionally helpful and is always incredibly quick to respond whenever we have questions. If you’re looking to elevate your site's video experience, Videowise is the way to go.
Jan. 2, 2026
We just started working with Video wise a little over a month ago and they have been wonderful. We work directly with Carlos who is so knowledgeable and works on our requests so quickly. We are currently A/B testing our newly added videos for the website and can't wait to see the results in 2026!
Dec. 27, 2025
We uninstalled this app and stopped using it while the store was inactive, yet were still charged across multiple billing cycles. We flagged this issue starting in November and contacted support multiple times. They have responded, but responses have been unclear or nonexistent, and the refund has not been processed. Shopify Support has confirmed that the developer must initiate the refund via their Partner Dashboard. We are still waiting for that to happen.
Dec. 19, 2025
We work with a lot of partners across our ecommerce stack, and Videowise has been one of the most impactful for us. The team is incredibly easy to work with, responsive, and genuinely invested in helping us get the most out of the platform. From PDP video placements to collection and homepage storytelling, Videowise has helped us elevate how we showcase our products without sacrificing site performance. The tools are intuitive, the implementation is smooth, and the insights we get back make it easy to iterate and improve over time. Most importantly, the video experiences we’ve built with Videowise have driven meaningful lifts in engagement, conversion and revenue. It’s become a core part of how we merchandise and tell our product story on-site. Great product, great team, and a partner we’d absolutely recommend to any brand looking to level up their on-site video strategy.
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