Videowise: Shoppable Video UGC
Shoppable Video, UGC, Reels, Product Video, Stories, TikTok
Rating
4.7
feedback
253
chart
#285
All reviews
Review RSS Feed
May 18, 2026
Have tried long contacting them about the pricing but no response. Ive reached out 3-4 times and they just ignore
Nov. 21, 2025
Did you read their terms of service? No thanks. Love the idea of it but can't comfortably install on our website.
Oct. 15, 2025
I was charged without any notice.
Hi, we're sorry to hear about your experience. We want to clarify that our pricing and billing details are fully transparent and available on our website and during the sign-up process. It’s never our intention to surprise customers with unexpected charges. Please reach out to our support team at [email protected] so we can review your account and make sure everything is clear and resolved for you.
May 10, 2026
Not a very pleasant experience. I wasnt using their shopping features ( just displaying the videos) but they were still charging me for this. I reached out to them, their founder told me we can offer you a flat rate since you not using all app functionnalities. I told them about this lately but they said, since they were still charging me. they responded and said no sorry we cant do this, and never heard from them since then.
April 7, 2025
Never use this app. The employee who was supposed to help me was so rude.
Hi there, We're very sorry to hear that you felt your experience with our support team didn’t meet your expectations. We always strive to be respectful, helpful, and prompt in every interaction. Looking into our communication history, we provided you with detailed guidance: including screenshots, links to help articles, and a personalized Loom video, to ensure the feature was correctly set up on your store. We're committed to helping all our users succeed, and we're sorry to see that this wasn't reflected in your review. If you're open to giving us another chance, we’d be happy to assist you further and clarify any misunderstandings. Best regards, Videowise Team
July 31, 2022
NEGATIVE REVIEWS NEVER LIE. You know that! I installed the app to my client's store from the very beginning, 2-3 years ago, when they had only a few customers. It worked like a trash, but I was patient. Claudia - the CEO - asked me for ideas to improve the app, and he provided FREE FOR LIFE to my account. Now the app has changed a lot, and a lot of those change were the ideas I shared with them. About a year ago, suddenly his staffs did not give me full access to the app --> Claudiu apologized that nobody in his team knows that special offer Free For Life, they fixed it and gave me full access again. AND NOW, SUDDENLY THAT THING HAPPENED AGAIN! They removed the feature which I was able to use from the beginning, and ask me to pay to use it. THEY BROKE THEIR PROMISE, AGAIN AND AGAIN! They made me feel wrong with my client because I promised my client that he can use the app FREE FOR LIFE which Claudiu the CEO told me. They stole my ideas, they promised good things, they beg me to remove the negative review, and when they get some more customers, they broke their promise. SUCH A HORRIBLE AND UNTRUSTABLE COMPANY! SHAME ON YOU GUYS, EVEN CANNOT KEEP A SIMPLE PROMISE! **************************************************** UPDATED AFTER THE APP'S RESPONSE **************************************************** Blackmail?? Sounds funny PROMISE BREAKER! No worry, I no longer want that feature which you called "premium" while it was promised to be FREE FOR LIFE for my account :)) I have all photos, emails as proofs of what you Claudiu promised me, and I don't mind if anyone asks me for those proofs, just email me [email protected] . I'm telling the truth so I'm not afraid of that. Shame on you guys! One thing I forgot to mention: my client (the cosmetic company) used to blame me because they received a lot of spam emails from you guys advertising for the service, even without a Unsubscribe button. That's annoying, stop it!
VideoWise has notified Shopify regarding this user's harassment of our team and blackmail attempt with this 1-star review. Shopify's official reply: "People like the individual you encountered are an unfortunate but persistent reality in business, it’s extremely unlikely that any app provider will exist without getting some negative reviews. The response you provided to the review was great, and it does a tremendous job portraying what your company stands for and your ongoing professionalism. This will go along way with your current and future clients. - Adam (Shopify Support)" We have respectfully tried countless times to invite this user to a conversation but they have continued this abusive and condescending behavior. At VideoWise, we deeply care about customer success, we work closely with some of the top Shopify brands and our other reviews anywhere else show that. Claudiu Cioba Founder & CEO of Videowise