Videowise Shoppable Video UGC

Hi, we're sorry to hear about your experience. We want to clarify that our pricing and billing details are fully transparent and available on our website and during the sign-up process. It’s never our intention to surprise customers with unexpected charges. Please reach out to our support team at [email protected] so we can review your account and make sure everything is clear and resolved for you.

Hi there, We're very sorry to hear that you felt your experience with our support team didn’t meet your expectations. We always strive to be respectful, helpful, and prompt in every interaction. Looking into our communication history, we provided you with detailed guidance: including screenshots, links to help articles, and a personalized Loom video, to ensure the feature was correctly set up on your store. We're committed to helping all our users succeed, and we're sorry to see that this wasn't reflected in your review. If you're open to giving us another chance, we’d be happy to assist you further and clarify any misunderstandings. Best regards, Videowise Team