Videowise Shoppable Video UGC
Videowise has received mostly positive reviews from users who have found the app easy to use and effective in enhancing their websites with shoppable videos and other interactive features. Users appreciate the level of customization available, the responsiveness of the support team, and the positive impact on sales and user engagement. Account managers like Carlos, Johanna, and Katarina have been highlighted for their exceptional support and proactive assistance. However, there have been a few negative reviews mentioning unexpected charges, issues with customer service, and dissatisfaction with the app's value proposition and usability.
Katarina has been incredibly helpful and guided us on unique ways to use Videowise! When we wanted to be able to sort content in a new way, she got her team on coding that in within a day. The team behind this is so ready to jump in and help. We really appreciate it!
Outstanding support from Katarina We run COVERAGE® Skincare and used Videowise for shoppable videos on our product pages. We had a billing concern around usage charges we hadn't expected, and Katarina Marinkovic from the Customer Success team handled it brilliantly. She listened, understood our situation as a cash-on-delivery store in Pakistan, and resolved it fairly and quickly as a favour to us. When a follow-up issue came up, she sorted that too, with no back and forth. It's rare to deal with someone who treats a small brand with this much care. Thank you, Katarina. Support like this is the reason to trust a company.
I have uninstalled the app and go charged anyways.
We have been using Videowise for some time now and have been very pleased with the platform. The shoppable video features have been especially valuable, and the ability to seamlessly link and embed videos wherever needed has made implementation incredibly efficient for our team. We have also utilized the Live feature in the past, which made streaming across multiple platforms simple and effective. A special thank you to Carlos for his outstanding support throughout our experience. He has consistently been responsive, proactive, and incredibly helpful whenever assistance was needed. We truly appreciate all of his support.
We have been using VIdeowise for a bit now and have been happy with the results. The videos look great on our stores and we have seen positive results from the A/B testing. We are very happy in particular with the support we receive from Carlos, he has been lightning quick on responses and really helpful overall! Thank you Carlos!
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