Rating

4.7

feedback

253

Reviews

chart

#285

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    25%
  • Less than a year
    64%
  • More than a year
    6%

Reviews Summary

Videowise is highly praised by users for its ease of use, customization options, and responsive customer support. Users appreciate the ability to showcase videos on their websites without affecting loading speed and the positive impact on sales and engagement. Account managers like Katarina, Johanna, and Tijana are highlighted for their knowledge, responsiveness, and proactive assistance. The platform offers a variety of features, including shoppable videos, UGC integration, and analytics. However, there are a few negative reviews mentioning issues with pricing, customer service, and usability for some users.

Highlights

Ease of use, customization, responsive customer support
Positive impact on sales and engagement
Account managers' knowledge and responsiveness
Variety of features including shoppable videos and UGC integration
Issues with pricing, customer service, and usability

Rating Breakdown

  • 5
    96% (242 ratings)
  • 4
    2% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (6 ratings)

Reviews with Text

  • 99% (252)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

May 18, 2026

Have tried long contacting them about the pricing but no response. Ive reached out 3-4 times and they just ignore

Using app

9 months

Total reviews

4

Average rating

4.0

5 / 5 Share

May 12, 2026

We have been using VIdeowise for a bit now and have been happy with the results. The videos look great on our stores and we have seen positive results from the A/B testing. We are very happy in particular with the support we receive from Carlos, he has been lightning quick on responses and really helpful overall! Thank you Carlos!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 30, 2026

Love videowise. Katarina is great and super helpful!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 19, 2026

This is not another app without support- VideoWise actually cares to improve conversion and site engagement and act as a true partner to Skullcandy. The VideoWise app and thier products have the right level of customization and content types to easily match our storefront video content needs. We rarely need dev support and when we do its a 5 minute update, not days of work with new page templates:) The admin is easy to use, we will continue improving our site with VideoWise!

Using app

6 months

Total reviews

7

Average rating

5.0

5 / 5 Share

March 17, 2026

We've had a great experience with Videowise, its let us utilize video way more on our site than we ever have in the past. Our fear was that video would slow down our site speed, but we haven't seen any issues now that we are hosting videos on the Videowise platform. We've also found some new wins with our shopable vidoes on the PDP - overall the app has been great for Legends, and we will continue to test it in new ways.

Store

Legends

Using app

9 months

Total reviews

7

Average rating

4.9

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more